COURTLIN THOMPSON
Summary
Dynamic professional with extensive experience in security and claims management, including a pivotal role at Travelers Insurance. Proven ability in conflict resolution and effective communication, successfully negotiating settlements and ensuring compliance. Recognized for attention to detail and strong team collaboration, consistently achieving optimal outcomes in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Armed & Unarmed Security
Executive Protection / Residential Security Team
12.2022 - Current
- Perform VIP protection at exclusive events for high end clientele.
- Provide protection at the client's private residence by monitoring CCTV camera systems as well as going on foot patrols around the property.
- Focus on preventing loss, damage, or injury to assigned premises or clients.
Sr. Claims Representative
Bristol West Insurance
12.2023 - 05.2024
- Conducted investigations to confirm coverage, determine liability, and negotiate settlements for bodily injury claims such as soft tissue, neck, and back strains.
- Adjusted claims through interactions with stakeholders including policy holders, agents, and repair facilities, while approving payments within prescribed limits.
- Inspected damaged property, estimated repair costs, and reported theft, fraud, and arson losses.
Detention Services Officer
Los Angeles County Probation Department
04.2021 - 07.2022
- Supervised probation youth during activities, appointments, and court appearances, ensuring compliance with rules and institutional security.
- Managed the movement, control, and restraint of combative or emotionally disturbed youth, preventing escapes and maintaining order.
- Observed and documented youth behavior and reporting issues to supervisors while ensuring all paperwork was completed by end of day.
Litigation Denied Adjuster Workers Compensation
Travelers Insurance
10.2020 - 03.2021
- Investigated policy coverage and questionable/denied claims, while defending denial decisions and working closely with Defense Counsel.
- Negotiated settlements with Applicant Attorneys when claims were deemed compensable and established reserves to reflect claim exposure.
- Conducted pre-deposition calls with Defense Attorneys to develop action plans as well as review medical reports to determine causal relatedness.
Claims Professional - Auto Claims Adjuster
Travelers Insurance
04.2019 - 10.2020
- Determined policy status, coverage, limits, as well as deductibles, and contacted all parties involved to set expectations and develop action plans.
- Conducted investigations to assess coverage, liability, and damages, coordinating with field inspections or experts as needed.
- Maintained thorough electronic records while ensuring regular follow-up.
Total Loss Appraiser
Mercury Insurance
07.2016 - 10.2018
- Assessed market value of total loss vehicles and negotiated equitable settlements, maintaining strong customer service and shop relations.
- Reviewed DMV reports for ownership transfers, negotiated storage fees, and analyzed market information to determine cash value for settlements.
- Maintained comprehensive documentation, researched vehicle values, and identified irregularities to ensure accurate claim resolutions.
Recreational Leader
The City of Lancaster (Parks & Recreations)
11.2015 - 07.2016
- Organized and assisted in the implementation of community recreation programs, park activities, and special events for youth and adults.
- Supervised the distribution, care, and use of recreation supplies and facilities, ensuring safety and order during activities.
- Coached a youth basketball team to a 7-2 record and second place in Lancaster's youth basketball league.
Player and Coach
Caimans 72, French League Professional Football
07.2014 - 10.2015
- Played Safety and Running Back while coaching the Caimans Junior team to the number one defense in the league.
- Served as Defensive Coordinator and DBS Coach, managing defensive staff and player performance.
- Assisted with recruitment efforts for French players into Division I and professional programs in the United States.
Education
San Jose State University
05.2014
Associates Degree - General Studies
Saddleback College
07.2012
B.S. - Corporate Communications
Lamar University
Skills
- Time management
- Effective communication
- Conflict resolution
- Cross-cultural communications
- Administrative skills
- Team collaboration
- Attention to detail
- Assertiveness
- Multitasking capacity
- Excellent communication
Timeline
Sr. Claims Representative
Bristol West Insurance
12.2023 - 05.2024
Armed & Unarmed Security
Executive Protection / Residential Security Team
12.2022 - Current
Detention Services Officer
Los Angeles County Probation Department
04.2021 - 07.2022
Litigation Denied Adjuster Workers Compensation
Travelers Insurance
10.2020 - 03.2021
Claims Professional - Auto Claims Adjuster
Travelers Insurance
04.2019 - 10.2020
Total Loss Appraiser
Mercury Insurance
07.2016 - 10.2018
Recreational Leader
The City of Lancaster (Parks & Recreations)
11.2015 - 07.2016
Player and Coach
Caimans 72, French League Professional Football
07.2014 - 10.2015
San Jose State University
Associates Degree - General Studies
Saddleback College
B.S. - Corporate Communications
Lamar University