Courtlynn Hansen
Orem,UT
Summary
I am a recent college graduate with a degree in Applied Communication and a minor in Business Management. I am results-driven with a proven track record of success in supervisory roles. I am adept at developing and implementing effective communication strategies to enhance organizational objectives. I am skilled in team leadership, fostering a collaborative work environment, and optimizing communication channels for efficiency. I aspire to leverage my expertise in communication and supervision to contribute to a dynamic team and drive organizational success.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Lehi, UT
05.2022 - Current
- Delegate tasks to multiple employees while maintaining an efficient workplace.
- Uphold company standards and compliance requirements for operations.
- Mentor and coach staff by giving employees suggestions and feedback to improve job performance.
- Resolve customer complaints in a timely manner.
Barista Trainer
Starbucks
Lehi, UT
01.2022 - 04.2022
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Researched current trends in the coffee industry, keeping training content up-to-date and relevant.
Phlebotomist
Biolife Plasma Services
American Fork, UT
08.2019 - 01.2020
- Provided excellent customer service while interacting with patients.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Upheld donor confidentiality throughout intake and collection process.
- Conducted various blood tests and updated results into paper and electronic charts.
Education
Bachelor of Science - Applied Communication, Minor Business Management
Utah Valley University
Orem, UT12-2023
Skills
- Customer-Oriented
- Interpersonal and Written Communication
- Decision-Making
- Conflict Resolution
- Work Planning and Prioritization
- Detail Oriented
- Teamwork and Collaboration
- Organization
Timeline
Shift Supervisor
Starbucks
05.2022 - Current
Barista Trainer
Starbucks
01.2022 - 04.2022
Phlebotomist
Biolife Plasma Services
08.2019 - 01.2020
Bachelor of Science - Applied Communication, Minor Business Management
Utah Valley University