Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Courtneay Kellam

Lenoir City,TN

Summary

Driven Retail Manager with more than 11 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Results-focused Manager offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Area Manager

Finishline
07.2022 - Current
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Implemented loss prevention measures to significantly reduce shrinkage rates across the retail area.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
  • Boosted employee productivity through effective scheduling, task delegation, and time management strategies.

Area Manager in Training

Finish Line
03.2021 - 07.2022
  • Reviewed and edited all training materials for accuracy and company policy compliance
  • Completed solo Store Visits
  • Assisted with Corporate travels from our Visual team, Loss Prevention team, District Manager and Regional Manager
  • Led daily, weekly and monthly coaching and feedback sessions
  • Through emails, one on one conversations and weekly market calls
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Store Manager

Finish Line
05.2018 - 07.2022
  • Created work schedules according to sales volume and number of employees
  • Oversaw, trained and encouraged over 50 employees ranging from Store Associates to Store Managers, promoting culture of efficiency and performance
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Coached over 50 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
  • Managed inventory control, cash control and store opening and closing procedures
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Independent Beauty Consultant

Mary Kay
09.2018 - 05.2019
  • Demonstrated makeup techniques and suggested products that met clients' needs
  • Sold over $10,000 beauty products in 2018-2019
  • Gave advice to customers on specific product ranges
  • Checked product levels and replenished stock whenever merchandise ran low
  • Recruited members and coordinated meetings and schedules for 5-10 team members weekly.

Store Manager

Finishline
10.2016 - 05.2018
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Increased sales by $140,000 by establishing goals, overseeing performance and executing.

Supervisor

Finish Line
02.2014 - 10.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Measured team performance and reported metrics to leadership team members
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Introduced team contests and goals to enhance productivity and improve employee morale
  • Coached and mentored over 30 staff members through constructive feedback to develop long-term career goals.

Store Associate

Finish Line
07.2013 - 02.2014
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Used POS system to process sales, returns, online orders and gift card activations.

Education

Bachelor of Arts - Business Management

Ashworth College
Norcross, GA

Associate of Applied Science - Business Management

Pellissippi State Community College
Knoxville, TN
05.2018

High School Diploma -

Greenback High School
Greenback, TN
05.2013

Skills

  • Team leadership and coaching
  • Maximizing Profitability
  • Training and Development
  • Product and Service Sales
  • Goals and Performance
  • Merchandising
  • Strategic thinker
  • Training and mentoring

Certification

  • Manager of the Year, Finish Line -2017
  • Jacked for Jamaica Sales competition, Finish Line - [2018]
  • Top 3 Fundraising store for Finish Line Youth Foundation, Finish Line - 2016
  • Top 3 Fundraising store for Finish Line Youth Foundation, Finish Line - 2018

Accomplishments

  • Epi Winner
  • Premium Player Winner
  • Hi-Potential Program Participant
  • Women's Academy Participant
  • New Manager Academy Graduate

Timeline

Retail Area Manager

Finishline
07.2022 - Current

Area Manager in Training

Finish Line
03.2021 - 07.2022

Independent Beauty Consultant

Mary Kay
09.2018 - 05.2019

Store Manager

Finish Line
05.2018 - 07.2022

Store Manager

Finishline
10.2016 - 05.2018

Supervisor

Finish Line
02.2014 - 10.2016

Store Associate

Finish Line
07.2013 - 02.2014

Bachelor of Arts - Business Management

Ashworth College

Associate of Applied Science - Business Management

Pellissippi State Community College

High School Diploma -

Greenback High School

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