Courtnesha Hall
Peoria,AZ
Summary
Skilled security professional with strong background in overseeing data center security operations, compliance, and personnel support. Adept at coordinating with staff to ensure a secure environment, responding to incidents, and adapting to fast-paced situations. Known for reliability, effective communication, and focus on achieving operational and security objectives. Proficient in risk assessment, conflict resolution, audit compliance, and use of security systems and technology.
Overview
6
6
years of professional experience
Work History
Administrative Officer
Securitas Security Services
12.2025 - Current
- Supported daily operations of site security personnel, ensuring compliance with policies, procedures, and Service Level Agreements.
- Acted as a point of contact for leadership and security staff, assisting with communication, issue resolution, and operational coordination.
- Assisted with onboarding, training, and development of security personnel to support performance and compliance.
Control Room Supervisor
Securitas Security Services
03.2025 - 12.2025
- Supervised security personnel during assigned shifts to ensure safety, compliance, and effective site operations.
- Monitored CCTV, alarm systems, and access control to identify and respond to incidents in real time.
- Documented incidents and enforced policies to maintain compliance with company and client standards.
Regional Trainer
AverHealth
07.2023 - 04.2025
- Lead training initiatives across multiple locations, enhancing employee performance and ensuring adherence to company standards.
- Design and deliver comprehensive training programs focused on customer service, membership engagement, and operational success.
- Partner with leadership to identify training gaps and implement solutions that boost productivity and satisfaction.
Training Manager
JetStream Ground Services
06.2020 - 07.2023
- Developed and implemented safety and compliance training programs to reduce violations and improve adherence.
- Identified operational risks and implemented corrective actions to strengthen compliance.
- Provided ongoing training and guidance to ensure alignment with company policies and industry standards.
Education
Associate of Applied Business -
Arizona State University
Tempe, AZ09.2018
Skills
- Staff Management
- Data Center Operations
- Service Level Agreement (SLA)
- Escalation Procedures
- Scheduling
- Time Management
- Training & Development
- Client Relationships
- Incident Management
- Professionalism
- Leadership
- Access Control
- Security Auditing
- Compliance Management
- Employee Performance Evaluation
Certifications: Guard Card -Active
Timeline
Administrative Officer
Securitas Security Services
12.2025 - Current
Control Room Supervisor
Securitas Security Services
03.2025 - 12.2025
Regional Trainer
AverHealth
07.2023 - 04.2025
Training Manager
JetStream Ground Services
06.2020 - 07.2023
Associate of Applied Business -
Arizona State University