Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Adkins

Warrior,AL

Summary

Dynamic and results-oriented professional with over 12 years of experience in customer-facing roles, including a significant tenure at Starbucks. Excelled in shift management and team leadership, significantly enhancing team cohesion and operational efficiency. Skilled in patient scheduling and insurance verification, with a proven track record of improving patient satisfaction and streamlining front office operations. Demonstrates exceptional communication skills and a commitment to providing outstanding customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dental Front Office Receptionist

Birmingham Dental
Birmingham, AL
04.2024 - Current
  • Completed relevant insurance and other claim forms.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Took customer payments and billed insurance companies for remaining balance.
  • Communicated with patients with compassion while keeping medical information private.
  • Verified, updated and entered patient information into system.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Assisted in maintaining an organized front desk area at all times.
  • Answered phone calls, scheduled appointments and verified patient insurance coverage.
  • Collected payments from patients for services rendered.
  • Monitored office supplies inventory and placed orders when necessary.
  • Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
  • Answered and managed incoming calls and emails.
  • Created charts for new patients prior to their appointment date.
  • Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
  • Gathered medical information, dental health history and vitals from patients.
  • Reviewed financial policies with patients prior to treatment plans being initiated.
  • Verified patient information to ensure accuracy of records.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Shift Supervisor

Starbucks
04.2015 - 04.2024
  • I have been an employee with Starbucks for 9 years now
  • I have been a shift supervisor for the last 4 and a half years
  • I have been able to successfully run a team of 4 to 12 people at a time
  • While in this role I have been able to develop very good team working skills as well as being able to thrive on my own
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enforced company policies and regulations with employees.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Developed and implemented new processes and procedures to streamline operations.
  • Provided coaching and mentoring to employees.
  • Maintained current knowledge of all team position requirements.
  • Trained and mentored several new personnel hired to fulfill various roles.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

High school diploma -

Homeland Christian Academy
AL
05.2016

Skills

  • Coffee Experience
  • Food Preparation
  • Barista Experience
  • Cash Handling
  • Supervising Experience
  • Food Service
  • Shift Management
  • Leadership
  • Food Safety
  • POS
  • Cashiering
  • Communication skills
  • Time management
  • Organizational skills
  • Sales
  • Retail sales
  • Customer service
  • Performance monitoring
  • Creative Problem-Solving
  • Team Leadership
  • Decision-Making
  • Appointment confirmation
  • HIPAA compliance
  • Payment processing
  • Dental terminology
  • Office organization
  • Patient scheduling
  • Insurance verification
  • Proficiency in Open Dental
  • Billing department support
  • Patient documentation
  • Patient relations
  • Phone and email etiquette
  • Front office management
  • Patient services

Certification

Driver's License, 12/01/21, Present

Timeline

Dental Front Office Receptionist

Birmingham Dental
04.2024 - Current

Shift Supervisor

Starbucks
04.2015 - 04.2024

High school diploma -

Homeland Christian Academy

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Courtney Adkins