Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Allen

Gallatin,TN

Summary

Dynamic and results-driven professional with extensive experience at GXO, excelling in high-pressure environments. Proven ability in heavy equipment operation and problem-solving, contributing to team success and operational efficiency. Recognized for implementing safety protocols and fostering collaboration, leading to improved workplace safety and enhanced team performance.

Overview

9
9
years of professional experience

Work History

Pit Operator

GXO
02.2024 - 03.2025
  • Contributed to team goals by providing support during high-stress situations, ensuring smooth operations.
  • Conducted thorough pre-shift inspections of equipment to ensure proper functionality before each workday commenced.
  • Demonstrated adaptability amidst changing priorities or unexpected disruptions, ensuring continued progress toward organizational objectives.
  • Implemented innovative problem-solving techniques to address complex operational challenges quickly and decisively.

CAP 1 Associate

Walmart
07.2023 - 10.2023
  • Facilitated training sessions for new associates, sharing best practices to ensure consistent quality across the team.
  • Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
  • Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
  • Promoted safety procedures among team members, leading to a reduction in workplace accidents and injuries.
  • Provided excellent customer service, resolving concerns promptly and professionally.
  • Maintained a clean, organized store environment for optimal shopping experience.

Sales Associate

Evolve Smokeshop
04.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Car Puller

TPS
09.2019 - 04.2022

Ensured accurate vehicle identification before driving to designated haulers.

Press Operator

Tennplasco
08.2018 - 08.2019
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Performed regular maintenance on press machinery to optimize performance.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Promptly removed completed loads from press.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
  • Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
  • Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.
  • Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
  • Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.

Stock Driver

Gap Inc
04.2018 - 07.2018

Operated order picker to designated location.


Accurately located and dropped off finished pallets.

Material Handler

CEVA Logistics Inc.
02.2016 - 02.2018
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.

Education

High School Diploma -

Macon County High School
Lafayette, TN
05.2010

Skills

  • Foundation work
  • Team communication
  • Heavy equipment operation
  • Slope management
  • Hazardous materials handling
  • Environmental awareness
  • Load handling
  • Strong work ethic
  • Good communication
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Workplace safety
  • Computer skills
  • Manufacturing experience
  • Forklift and pallet jack operation
  • Machinery operations
  • Safety compliance
  • Shipping and labeling
  • Assembly and production
  • Forklift operation
  • Quality control
  • Assembly procedures
  • Equipment monitoring
  • Basic math
  • Equipment inspection
  • Logistics
  • Order reading
  • Teamwork
  • Time management

Timeline

Pit Operator

GXO
02.2024 - 03.2025

CAP 1 Associate

Walmart
07.2023 - 10.2023

Sales Associate

Evolve Smokeshop
04.2022 - 03.2023

Car Puller

TPS
09.2019 - 04.2022

Press Operator

Tennplasco
08.2018 - 08.2019

Stock Driver

Gap Inc
04.2018 - 07.2018

Material Handler

CEVA Logistics Inc.
02.2016 - 02.2018

High School Diploma -

Macon County High School
Courtney Allen