Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Allen

Tampa,FL

Summary

Customer Relations professional with over eight years of extensive experience in enhancing customer experiences. Proficiency in tactical operations ensuring mission readiness and success. Demonstrates continued growth and experience in human resources functions, problem-solving, Microsoft Office, and leadership development. Certified and experienced in logistics coordination, with working knowledge of accounting principles and cash handling. Proven ability to efficiently escalate and resolve issues in a timely and professional manner. Recognized for reliability, strong communication skills, and fostering positive, team-oriented work environments. Committed to representing the company with professionalism, precision, and care in every customer interaction.

Overview

8
8
years of professional experience

Work History

Active Army Reserve Soilder

Department Of Defense Army
09.2021 - Current
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Assisted in development of strategic plans, contributing to successful missions.
  • Oversaw supply requests and logistics, streamlining the flow of materials to meet deadlines and maintain operational readiness.
  • Processed and tracked 200+ supply transactions per week using logistics information systems (GCSS-Army / ERP)

Customer Relations Associate

Publix Super Markets, Inc.
07.2018 - Current


  • Assess customer concerns, evaluate the best course of action for customer satisfaction and provide thoughtful guidance through clear, professional communication.
  • Escalated < 5% of issues to higher-level support, ensuring efficient problem resolution.
  • Assist and integrate the use of mobile and digital tools to support the company advanced POS features including enrolling customers loyalty program benefits to improve efficiency and accuracy in daily operation.

Education

High School Diploma -

American Senior High School
Hialeah, FL
06-2021

Coursework -

Rochester Institute of Technology
Rochester, New York, NY
01-2026

Coursework -

Mindedge Learning
Hybrid (Remote)
01-2026

Skills

  • Microsoft Word, Excel
  • Professional Correspondence
  • Verbal & Written Communication
  • First-Contact Resolution
  • Professional Judgment
  • Supply Chain Management
  • Asset Accountability
  • Risk Mitigation
  • Mission Support

Timeline

Active Army Reserve Soilder

Department Of Defense Army
09.2021 - Current

Customer Relations Associate

Publix Super Markets, Inc.
07.2018 - Current

High School Diploma -

American Senior High School

Coursework -

Rochester Institute of Technology

Coursework -

Mindedge Learning