Courtney Allen
Euclid,OH
Summary
Dynamic Property Manager with extensive experience, excelling in tenant relations and property maintenance. Proven track record in maximizing occupancy rates and ensuring compliance with fair housing regulations. Skilled in eviction processing and effective communication, consistently delivering exceptional service while managing multiple priorities efficiently.
Overview
8
8
years of professional experience
Work History
Property Manager
Laurel Residential
Cleveland, Ohio
09.2025 - Current
- Managed tenant relations and addressed concerns promptly and professionally.
- Oversaw property maintenance and ensured timely repairs and service requests.
- Coordinated lease agreements and ensured compliance with regulations and policies.
- Conducted property inspections to maintain safety and cleanliness standards.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
Load Planner
Penske
Beachwood, OH
10.2021 - Current
- Developed efficient loading plans for freight shipments to optimize space and maximize cost savings.
- Created bills of lading for outbound shipments, ensuring accuracy and timely delivery.
- Analyzed customer requirements and determined the most cost-effective shipping methods.
- Planned, scheduled, and dispatched loads efficiently to maintain compliance.
- Arranged appointment times for deliveries for both customers and suppliers.
Server
Red Lobster
Mentor, OH
02.2019 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
Property Manager
Marous Management
Willoughby, OH
11.2020 - 08.2021
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Processed evictions when necessary in accordance with state laws and procedures.
Leasing Manager
RHM Real Estate Group
Richmond Heights, OH
06.2018 - 11.2020
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
Education
High School Diploma -
The Euclid High School
Euclid, OH05-2007
Skills
- Logical reasoning
- Carrier Negotiations
- Routing
- Shipping procedures
- Self Motivation
- Multitasking
- Property inspections
- Eviction processing
- Property maintenance
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Property tours and inspections
- Skilled multi-tasker
- Multi-family property management
- Property management
- Payment collection
- Tenant relations
- Fair housing compliance
- Lease renewals
Education and Training
other
Timeline
Property Manager
Laurel Residential
09.2025 - Current
Load Planner
Penske
10.2021 - Current
Property Manager
Marous Management
11.2020 - 08.2021
Server
Red Lobster
02.2019 - Current
Leasing Manager
RHM Real Estate Group
06.2018 - 11.2020
High School Diploma -
The Euclid High School