Courtney Anderson

Lead Quality Analyst

• Establish, standardize, and optimize R&D workflows, document control, and standard operating procedures (SOPs) for product development.
• Conduct internal audits to ensure risk management, governance, and internal control processes are operating effectively and to prepare for corporate process and systems audits.
• Develop and analyze process quality metrics to track trends, measure performance, and correct root causes of failure.
• Train staff on quality protocols and digital and physical standards.
• Lead cross-functional teams to resolve process issues.
• Collaborate with cross-functional teams to develop robust work instructions, process, and procedures.

Technical Writer (Concurrent Role)

• See following section as this was previously a full time role.

Site Safety Team Lead (Concurrent Role)

• Conduct regular workplace safety audits, hazard identifications, and risk assessments to ensure compliance with OSHA and company standards.
• Conduct workplace First Responder Training.
• Support EHS investigations into workplace accidents, near-misses, or injuries; identify root causes and implement corrective and preventive actions.
• Monitor and document all hazardous machinery training.
• Schedule and conduct site safety drills.
• Maintain meticulous safety logs, incident records, and compliance documentation for internal tracking and corporate review.

Employee & Community Engagement Lead (Concurrent Role)

• Design and execute initiatives that boost employee morale, connectivity, and retention, including department-wide events and recognition programs.
• Identify, establish, and manage strategic relationships with local non-profits, civic organizations, and community leaders to align with the company's social responsibility goals.
• Lead volunteer initiatives and donation drives, providing seamless opportunities for employees to give back.
• Deliver strategic briefings directly to executive leadership to guide corporate decision-making on safety and employee/community engagement initiatives.

• Create and sustain technical product documentation encompassing product ID tags, operating instructions, assembly and field service work instructions, troubleshooting guides, etc., through collaboration with R&D, merchandising, marketing, customer service, legal, and safety compliance resources.
• Establish and uphold technical proficiency regarding relevant product line warranties and policies across all company operations, functioning as subject matter expert to provide timely technical documentation assistance to manufacturing, R&D, legal, field service, retail dealers, and management.
• Develop and maintain standards for technical writing processes, enhancing consistency across documentation.

• Participate in new product and engineering teams to identify and relay changes relevant to Comfort Care operations
• Implement new product information and engineering changes into DTEC training documentation
• Provide product troubleshooting and support services to customer service representatives, field service techs, and Dayton service center
• Monitor feedback from field services technicians, customer service representatives and RGA report to identify potential quality issues in product or covers
• Collaborate with other members of Comfort Care Operations team to create and maintain training materials for Comfort Care training purposes

• BOM/E1 Specialist, responsible for coordination and release of all service documentation relating to new product and engineering changes
• Create and implement warranty web drawings, technical documentation and bills of material for start up of ASAP (Automated Service Assistance Program)
• Maintain warranty web drawings, technical documentation and bills of material for engineering changes of manufacturing product
• Leadership in REA (Request for Engineering Action) and EC (Engineering Change) process creation and implementation
• Communicate with internal and external customers regarding first level troubleshooting for Agile/E1 system
• (Formerly-Enhanced Service Performance/Engineering Change Coordinator)

• Monitor flow of software code to ensure process accuracy
• Implement code into production environment

• Designed and implemented a child centered curriculum, integrating all disciplines
• Maintained lines of communication with parents, including orientation, handbooks, weekly newsletters, progress reports, and conferences