Courtney Antonicci
West Bend,WI
Summary
Highly experienced Senior Workers' Compensation Claims Adjuster with 10 years of workers compensation experience, including managing complex, high-exposure claims across MN and WI jurisdictions. Known for a hands-on, strategic approach to settlements, including pro se negotiations, and a strong track record of driving timely, cost-effective, and compliant resolutions. Skilled in cross-functional collaboration with legal teams, vendors, and clinical professionals to ensure optimal outcomes and minimize risk. Proficient in claim analysis, litigation management, reserve accuracy, and regulatory compliance.
Overview
10
10
years of professional experience
Work History
Senior Workers Compensation Claims Adjuster
West Bend Insurance
04.2024 - Current
- Manage a caseload of complex workers’ compensation claims, including lost-time, litigated, and high-severity exposures across MN and WI Jurisdictions.
- Lead settlement negotiations using a hands-on, pro se approach where appropriate, achieving significant savings and timely claim closures.
- Collaborate with attorneys, nurse case managers, and third-party vendors to evaluate treatment plans, negotiate settlements, and drive early resolution.
- Conduct thorough investigations, establish compensability, and set accurate reserves in line with best practices and actuarial guidelines.
- Coordinate return-to-work strategies and manage medical case files to support employee recovery and employer compliance.
- Monitor legal proceedings, attend mediations, and contribute to litigation strategy in partnership with defense counsel.
- Ensure adherence to jurisdictional rules, reporting deadlines, and internal quality standards to minimize penalties and audit findings.
Workers Compensation Claims Representative III
West Bend Insurance
06.2021 - 04.2024
Workers Compensation Claims Representative I / II
West Bend Insurance
04.2018 - 06.2021
Workers Compensation Claims Representative MO
West Bend Insurance
12.2015 - 04.2018
Education
Bachelor of Science - Business Administration
Cardinal Stritch University
Milwaukee, WI05-2015
Associate of Science - Business Management
Moraine Park Technical College
West Bend05-2011
Skills
- Critical thinking
- Excellent communication
- Coaching and mentoring
- Multitasking Abilities
- Meeting all needs for best practices and high audit scores
- Strong analytical mind
Accomplishments
- Emerging leaders certificate
- Completion of Exploring Leadership Program
- UAT tester for Silver Lining Claims Center
- Mentorship for the MO team
Timeline
Senior Workers Compensation Claims Adjuster
West Bend Insurance
04.2024 - Current
Workers Compensation Claims Representative III
West Bend Insurance
06.2021 - 04.2024
Workers Compensation Claims Representative I / II
West Bend Insurance
04.2018 - 06.2021
Workers Compensation Claims Representative MO
West Bend Insurance
12.2015 - 04.2018
Bachelor of Science - Business Administration
Cardinal Stritch University
Associate of Science - Business Management
Moraine Park Technical College
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