Courtney Ashley

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Controlled finances to lower costs and keep business operating within budget.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Assist in the administration of nitrous oxide assist the doctor by passing instruments, aspirating fluids, mixing materials and medicaments as needed, take blood pressure reading on patients, administer EKGs and monitor pulse oximeters, apply topical anesthetic, give post-operative instructions to patient/caregiver following surgery, release patients to caregiver following surgery, clean and set up treatment rooms for scheduled procedures, check on doctors during surgery cases on regular intervals, seat patients in designated treatment rooms in a timely fashion, take and develop X-rays, place and remove post-extraction, sedative and periodontal dressings, scrub autoclave instruments and set up trays

• Answer questions, give property tours and provide information for students seeking housing, capitalize on opportunities to increase efficiency and control costs with skilled administrative management, track original leases and renewal contracts for tenants, turn units for future move ins, coordinate tenant orientation and move-in, personally welcoming each individual or family and hosting various events, communicate with maintenance team to coordinate schedules, plan workflow, and arrange preventive maintenance plans, routine inspections, maintain accurate files for rent payments, delinquency reports, and move-in and move-out inspections, review newly generated or signed leases for completion, accuracy, and compliance with guidelines, conduct or delegate market research to gather competitor data and current market rates, promote occupancy using social media platforms, verify collection of rent payments and fees and prepared funds for deposit, highlight properties via tours focused on showcasing benefits, overcoming objections, and building connections, manage A/P and A/R functions, verifying submission of corporate invoices and monitoring petty cash funds, input contracts, billing information, and other data needed for monthly reports, resolve tenant conflicts and complaints with exceptional communication skills, keep property looking professional and clean with oversight of regular grounds maintenance, suggest and implement promotion and contests to encourage lease renewals and build resident rapport, attend scheduled corporate management meetings and conducted on-site staff meetings, handle operational oversight for properties, setting budgets and supervising office staff, manage patron files, financial accounts and maintenance histories, communicate with vendors and contractors concerning work scheduling, billings and certificates of insurance, conduct new property department employee onboarding and annual performance reviews

• Answer questions and provide information for customers seeking rental properties (in person & via phone), show homes to potential clients, run and review credit reports for potential clients, obtain rental verification information from tenant's previous address, review lease agreement with tenant once approved, making sure all dates, information and signatures are in place, conduct quarterly home inspections, conduct move out inspections, handle all maintenance requests/work orders (distribute maintenance/work orders to proper vendors), file eviction notices to the court, market company through social media to increase business, inspect vacant homes

• Sterilizing surgical instruments and surgery rooms, assist Oral Surgeons in surgery procedures (suturing, held head for airway passage while patient is sedated, IV sedation, wheel patients out for pickup, etc.), set up surgical trays, open office in the morning and ensure waiting area is always presentable, check charts for weekly scheduled appointments, schedule/reschedule appointments, check-in / check-out patients (obtain insurance information; explain pre- treatment estimates, postoperative instructions and payment information, etc.), collect payments, call in prescriptions to pharmacies, set up new patient information, add and delete diagnosis codes from treatment plans, filing and faxing patient documents, manage supplies received daily, answer phones (transfers, messages for physicians, obtain insurance information; explain treatment and payment information, etc.), consultations with patients on procedures, set up, update, log in and maintain patient charts, pull old charts from storage facility, managed funds, including balancing deposits, credit cards, cash and checks, file Care Credit applications for patient, log in and send out pathology reports and x-rays, assist with new employee training