Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Baker

Summary

Dynamic customer service manager with a proven track record, enhancing team performance and client satisfaction. Skilled in problem-solving and staff training, I implemented effective strategies that improved service quality and resolved escalated issues efficiently. Known for fostering teamwork and maintaining a friendly, positive atmosphere.

Overview

13
13
years of professional experience

Work History

Temp

ASI
06.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Personal Shopper

Sam's Club
10.2024 - 04.2025
  • Assisted clients in identifying and selecting products based on preferences and needs.
  • Maintained up-to-date knowledge of current sales promotions and product offerings.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to optimize shopping experiences for diverse clientele.
  • Implemented efficient product selection strategies to streamline shopping processes.
  • Utilized inventory management systems to track stock levels and availability accurately.

Freight Lead

Big Lots
10.2022 - 09.2024
  • Coordinated daily freight operations to ensure timely and efficient shipments.
  • Monitored inventory levels to maintain optimal stock for customer demands.
  • Trained new team members on safety protocols and operational procedures.
  • Assisted in developing efficient loading and unloading processes to reduce delays.
  • Collaborated with warehouse staff to streamline workflow and enhance productivity.

Senior Customer Service Representative

NTT DATA Services
04.2019 - 08.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Trained new team members on customer service protocols and system usage.
  • Managed escalated customer issues, ensuring timely resolutions and satisfaction.
  • Collaborated with cross-functional teams to enhance service delivery processes.

Attendant

LaunDry Land
10.2012 - 04.2021
  • Maintained cleanliness and organization in assigned areas to ensure safe and efficient operations.
  • Assisted customers with inquiries, providing excellent service to enhance satisfaction and retention.
  • Operated equipment and tools effectively to support daily tasks and maintain workflow efficiency.
  • Collaborated with team members to coordinate activities, improving overall operational effectiveness.
  • Trained new staff on safety protocols and operational procedures, fostering a knowledgeable workforce.

Customer Service Manager

7 Day Furniture
10.2017 - 04.2019
  • Directed customer service operations, enhancing team performance and client satisfaction.
  • Implemented training programs, improving staff knowledge and service quality.
  • Analyzed customer feedback to identify trends and drive process improvements.
  • Developed strategies to resolve escalated issues efficiently and effectively.
  • Oversaw scheduling and workflow management to optimize resource allocation.
  • Collaborated with cross-functional teams to enhance overall customer experience.

Education

Bachelor of Arts - Business Management

Doane University
Lincoln, Ne
06-2009

Bachelor of Arts - Business Management

Doane University
Lincoln, NE

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Data collection
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Staff training
  • Quality control
  • Document drafting
  • Document preparation
  • File organization

Languages

Spanish
Limited Working

Timeline

Temp

ASI
06.2025 - Current

Personal Shopper

Sam's Club
10.2024 - 04.2025

Freight Lead

Big Lots
10.2022 - 09.2024

Senior Customer Service Representative

NTT DATA Services
04.2019 - 08.2022

Customer Service Manager

7 Day Furniture
10.2017 - 04.2019

Attendant

LaunDry Land
10.2012 - 04.2021

Bachelor of Arts - Business Management

Doane University

Bachelor of Arts - Business Management

Doane University

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Courtney Baker