Courtney Baldelomar
San Antonio
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Care Navigation Specialist
Boon Chapman/Prime DX
06.2025 - Current
- Coordinate care between providers and facilities to get members scheduled for procedures. Create important documents to retrieve records or other information required. Help members understand and navigate their benefits. Answer incoming calls and make outbound calls as needed to members and providers. Create custom reports. Gained clinical experience and wider knowledge in health insurance.
Implementation Specialist
Boon Chapman
07.2018 - 04.2023
- Install and configure the Selerix software platform. Customize and test the software to accommodate the clients needs & wants (including reporting). Communicated directly with clients & trained them to understand their new software. Provide ongoing support and troubleshoot any issues that may need attention. Gained experience in EDI, mapping, scripting & HTML.
Eligibility Specialist
Boon Chapman/GIS
03.2018 - 08.2018
- Enroll employees into their medical plans for their company benefits. Making sure members got their insurance cards. Communicate with account managers and brokers where needed. Gained experience in Ease, Employee Navigator, Benefits connect.
Office Manager
Jive Bar & Lounge
05.2017 - 03.2018
- Hire and train new staff. Oversee all opening and closing duties. Manage cashflow, cleanliness and organization to be in compliance with health and safety regulations. Handle all complaints and ensure everyone has a positive experience. Addressing concerns to maintain positive teamwork and a safe environment.
Referral Coordinator
Apollo Hospital
11.2014 - 10.2017
- Answered phones. Scheduled all patient appointments from multiple locations. Gave patients information on their procedures. Faxed and filed paperwork. Performed insurance verifications. Position required a level of communication skills necessary while working with patients in stressful times.
Bartender/Waitress
Tailgators Pub & Grill
04.2014 - 08.2017
- Talented Bartender successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile and keep customers happy and safe. Well-versed in customer service.
Education
Lonestar College
Woodlands, Texas01-2015
Skills
- Customer relations
- Analytical thinking
- Proficient in Excel
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Organization and time management
- Teamwork and collaboration
Timeline
Care Navigation Specialist
Boon Chapman/Prime DX
06.2025 - Current
Implementation Specialist
Boon Chapman
07.2018 - 04.2023
Eligibility Specialist
Boon Chapman/GIS
03.2018 - 08.2018
Office Manager
Jive Bar & Lounge
05.2017 - 03.2018
Referral Coordinator
Apollo Hospital
11.2014 - 10.2017
Bartender/Waitress
Tailgators Pub & Grill
04.2014 - 08.2017
Lonestar College