IVY JOI WALLACE
Rockford,IL
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, data analysis, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Navigation Specialist
City of Rockford's Mayor's Office
Rockford
10.2023 - Current
- Conduct comprehensive research on urban policies, analyzing best practices to recommend evidence-based strategies for city improvement.
- Facilitate community engagement efforts, organizing town halls and surveys to gather citizen input and align projects with public needs.
- Spearhead community programs, fostering partnerships between local government and citizens to address pressing community challenges.
- Coordinated meetings with stakeholders to gather input on city projects.
- Leveraging diverse outreach methods to bring community awareness
Girls Varsity Basketball & Volleyball Coach
Rockford School District 205
Rockford, IL
08.2017 - Current
- Mentor student-athletes in both basketball and volleyball, promoting personal growth and academic success.
- Cultivate a positive team culture that emphasizes sportsmanship and resilience.
- Develop and execute dynamic training programs, enhancing team performance and individual skills.
- Forge strong partnerships with school administration, parents, and community to create a robust support system for athletic programs.
- Conduct player evaluations
Teacher's Assistant
Kingdom Daycare
Rockford, IL
11.2011 - 07.2017
- Assisted in implementing curriculum, boosting student performance measurably
- Mentored children, fostering personal and academic growth
- Ensured a safe, organized classroom, maintaining attention to detail
- Implemented creative learning activities, enhancing children's engagement and promoting their cognitive and social skills.
Store Sale Manager
Sprint Wireless (Radio Shack)
Norfolk, VA
01.2008 - 09.2011
- Directed store operations, boosting sales by 19% over two years.
- Enhanced operational efficiency through strategic problem-solving.
- Maintained optimal inventory levels, reducing discrepancies.
- Ensured timely payroll and scheduling for accurate compensation.
- Cultivated a skilled team by recruiting and training new staff.
Certified Lube Technician
Jiffy Lube
Glennwood, IL
04.2002 - 07.2004
- Diagnosed and repaired mechanical issues, ensuring optimal performance and safety.
- Collaborated effectively with team members to enhance service efficiency.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Contribute to a positive work environment, fostering teamwork and collaboration.
Education
Business Management
Northen Illinois University
Dekalb, IL 08.2004 - 05/2006
Diploma -
Hillcrest High School
Country Club Hills, ILSkills
- Policy writing
- Community engagement
- Project management
- Curriculum implementation
- Team building
- Effective communication
- Problem solving
- Attention to detail
- Outreach methods
- Customer relations
- Proficient in Microsoft Office
- Youth Mentorship
Certification
- Mandated Reporter
- 40hr Domestic Violence Training
- Restorative Justice Facilitator
- CSEC
- Mental Health Aid Responder
Accomplishments
- Top Sales Associate of the Month Award (2x)
- 'Who's Next?' Coaching Recognition Award
- Rockford's Leaders & Achievers Award
- Community Outreach Award
Timeline
Navigation Specialist
City of Rockford's Mayor's Office
10.2023 - Current
Girls Varsity Basketball & Volleyball Coach
Rockford School District 205
08.2017 - Current
Teacher's Assistant
Kingdom Daycare
11.2011 - 07.2017
Store Sale Manager
Sprint Wireless (Radio Shack)
01.2008 - 09.2011
Business Management
Northen Illinois University
08.2004 - 05/2006
Certified Lube Technician
Jiffy Lube
04.2002 - 07.2004
Diploma -
Hillcrest High School