Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Barnes

Columbus ,GA

Summary

Diligent Desired Position with strong background in client relations and contract negotiations. Successfully managed high-stakes deals and fostered long-term client relationships. Proven ability to handle complex situations with professionalism and tact.

Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.

Overview

14
14
years of professional experience

Work History

Remote Health Care Agent

Results Cx
10.2023 - 02.2025
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Sales Associate

Macys Department Store
01.2019 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Tier 1 Technical Support Representative

Xfinity Comcast
04.2018 - 11.2020
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.

Fraud Analyst

Global Payments
06.2011 - 01.2018
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.

Education

Accounting And Finance

Carver High School
Columbus, Georgia
05.2025

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Customer complaint resolution
  • Documenting information
  • Clear communication
  • Ensuring customer satisfaction
  • Flexible schedule
  • Information documentation
  • Polite communication skills

Timeline

Remote Health Care Agent

Results Cx
10.2023 - 02.2025

Sales Associate

Macys Department Store
01.2019 - 05.2022

Tier 1 Technical Support Representative

Xfinity Comcast
04.2018 - 11.2020

Fraud Analyst

Global Payments
06.2011 - 01.2018

Accounting And Finance

Carver High School

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Courtney Barnes