Courtney Barnett
Warrensville Heights,OH
Summary
Over 10 years sales, healthcare, customer service and leadership experience dedicated to providing consistent and high-quality customer service. Energetic employee with exceptional people skills. Strong personal ethics and integrity. Committed to organizational excellence. Convey a professional image of compassion and concern for all customers wants and needs. The goal is to become a flight attendant with a great airline so I can utilize current skills and experience to provide an amazing experience to their guests.
Overview
12
12
years of professional experience
Work History
Department Work Leader
Cleveland Clinic
Warrensville Heights, OH
12.2021 - Current
- Leads Emergency Department, outpatient lab, admitting desk, radiology, and chronic care to ensure accurate registrations are complete for each and every patient.
- Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Run daily reports and provide to leadership for previous day collections for multiple departments.
- Complete daily audits for previous registrations to ensure accurate registrations were completed. Document any errors and complete any necessary coaching with caregivers.
- Assist with training new hires.
- Conduct weekly huddles to discuss new policies and procedures.
- Lead huddles to discuss process improvements and work to come up with new ideas that may assist with cost saving, and time saving processes.
- Assist caregivers when help is needed or questions regarding registration or insurance questions.
RCM My Account Support/Financial Ombudsman Unit
Cleveland Clinic
Independence, OH
01.2019 - 12.2021
- Work with patients via email to assist with billing inquires and provide exceptional customer service.
- Closely work with all departments throughout the hospital to resolve patient problems, improve operations while providing outstanding service to patients.
- Monitor social media and online sources to ensure patient complaints are being resolved.
- Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Consistently work high volumes of emails from beginning to end to ensure all issues are resolved.
- Ensuring my work is processed all reports are ran and ensuring the daily spreadsheet is up to date and accurate.
RCM Customer Service III
Cleveland Clinic
Independence, OH
08.2016 - 01.2019
- Accurately documented, researched and resolved customer billing issues.
- Defused customer situations with compassion and empathy.
- Train and assist with representative questions.
- Managed high volume of inbound calls while maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Customer Service Representative
Third Federal Savings& Loan
Cleveland, OH
09.2012 - 08.2016
- Handle incoming calls from customers regarding their accounts.
- Process mortgage applications for new and existing customers.
- Resolving customer complaints and issues.
- Maintained friendly and professional customer interactions.
- Maintained strict confidentiality of bank records and client information.
Education
High School Diploma - General Studies
Cleveland Central Catholic High School
Cleveland OhioDiploma: Dental Assisting - Dental Assisting
Cleveland Institute of Dental & Medical Assisting
Cleveland, OH2001
Skills
- Team Player
- Multitasking
- Attention to detail
- Excellent communication skills and excellent written skills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
Timeline
Department Work Leader
Cleveland Clinic
12.2021 - Current
RCM My Account Support/Financial Ombudsman Unit
Cleveland Clinic
01.2019 - 12.2021
RCM Customer Service III
Cleveland Clinic
08.2016 - 01.2019
Customer Service Representative
Third Federal Savings& Loan
09.2012 - 08.2016
High School Diploma - General Studies
Cleveland Central Catholic High School
Diploma: Dental Assisting - Dental Assisting
Cleveland Institute of Dental & Medical Assisting