Courtney Barnett
Warrensville Heights,OH
Summary
Over 10 years sales, healthcare, customer service and leadership experience dedicated to providing consistent and high-quality customer service. Energetic employee with exceptional people skills. Strong personal ethics and integrity. Committed to organizational excellence. Convey a professional image of compassion and concern for all customers wants and needs. The goal is to become a flight attendant with a great airline so I can utilize current skills and experience to provide an amazing experience to their guests.
Overview
12
12
years of professional experience
Work History
Department Work Leader
Cleveland Clinic
12.2021 - Current
- Leads Emergency Department, outpatient lab, admitting desk, radiology, and chronic care to ensure accurate registrations are complete for each and every patient.
- Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
- Run daily reports and provide to leadership for previous day collections for multiple departments.
- Complete daily audits for previous registrations to ensure accurate registrations were completed. Document any errors and complete any necessary coaching with caregivers.
- Assist with training new hires.
- Conduct weekly huddles to discuss new policies and procedures.
- Lead huddles to discuss process improvements and work to come up with new ideas that may assist with cost saving, and time saving processes.
- Assist caregivers when help is needed or questions regarding registration or insurance questions.
RCM My Account Support/Financial Ombudsman Unit
Cleveland Clinic
01.2019 - 12.2021
- Work with patients via email to assist with billing inquires and provide exceptional customer service.
- Closely work with all departments throughout the hospital to resolve patient problems, improve operations while providing outstanding service to patients.
- Monitor social media and online sources to ensure patient complaints are being resolved.
- Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Consistently work high volumes of emails from beginning to end to ensure all issues are resolved.
- Ensuring my work is processed all reports are ran and ensuring the daily spreadsheet is up to date and accurate.
RCM Customer Service III
Cleveland Clinic
08.2016 - 01.2019
- Accurately documented, researched and resolved customer billing issues.
- Defused customer situations with compassion and empathy.
- Train and assist with representative questions.
- Managed high volume of inbound calls while maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Customer Service Representative
Third Federal Savings& Loan
09.2012 - 08.2016
- Handle incoming calls from customers regarding their accounts.
- Process mortgage applications for new and existing customers.
- Resolving customer complaints and issues.
- Maintained friendly and professional customer interactions.
- Maintained strict confidentiality of bank records and client information.
Education
High School Diploma - General Studies
Cleveland Central Catholic High School
Cleveland OhioDiploma: Dental Assisting - Dental Assisting
Cleveland Institute of Dental & Medical Assisting
Cleveland, OH2001
Skills
- Team Player
- Multitasking
- Attention to detail
- Excellent communication skills and excellent written skills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
Timeline
Department Work Leader
Cleveland Clinic
12.2021 - Current
RCM My Account Support/Financial Ombudsman Unit
Cleveland Clinic
01.2019 - 12.2021
RCM Customer Service III
Cleveland Clinic
08.2016 - 01.2019
Customer Service Representative
Third Federal Savings& Loan
09.2012 - 08.2016
High School Diploma - General Studies
Cleveland Central Catholic High School
Diploma: Dental Assisting - Dental Assisting
Cleveland Institute of Dental & Medical Assisting
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