Lori Meiser
Mentor,OH
Summary
Resourceful and dependable healthcare operations professional with over 15 years of progressive experience at Cleveland Clinic. Proven ability to lead teams, optimize workflows, and redeliver innovative solutions in high-pressure environments. I am skilled in cross-functional collaboration, process improvement, and patient financial advocacy. Known for adaptability, initiative, and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Department Work Leader
Cleveland Clinic
Main Campus
06.2023 - Current
- Mentored staff on best practices in patient care and workflow efficiency.
- Oversaw daily operations, ensuring adherence to clinical standards and protocols.
- Implemented process improvements that enhanced team productivity and patient satisfaction.
- Developed training programs for new hires, fostering knowledge retention and skill enhancement.
- Analyzed operational data to identify trends and drive strategic decision-making initiatives.
- Established performance metrics to monitor team effectiveness and quality of care delivery.
- Facilitated regular staff meetings to promote communication, feedback, and continuous improvement efforts.
- Maintained a safe work environment by enforcing compliance with safety regulations and company policies.
- Established clear communication channels within the team to facilitate information sharing and seamless coordination.
- Assessed team performance metrics regularly, identifying areas for improvement and implementing corrective measures.
- Collaborated with cross-functional teams to achieve common goals and enhance overall business performance.
Coordinator II
Cleveland Clinic
Main Campus
06.2022 - 06.2023
- Function as a liaison and as an administrative, technical or operational resource.
- Assist Director with projects and daily tasks.
- Lead orientation, record management activities and ensure standards are maintained.
- Assist with scheduling, coordination, preparation and communication of meetings.
- Facilitate and attend meetings and record key outcomes.
- Identify key milestones and deadlines and proactively communicate project status and requirements to achieve results.
- Managed communication between clinical staff and patients to facilitate seamless service delivery.
- Entered data, generated reports, and produced tracking documents.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Patient Financial Advocate
Cleveland Clinic
Main Campus
08.2016 - 06.2022
- Advocated for patients in financial decision-making, ensuring access to necessary healthcare services.
- Educated patients on insurance benefits and financial assistance programs, enhancing understanding of options.
- Collaborated with multidisciplinary teams to resolve complex billing issues impacting patient care.
- Developed and implemented strategies for improving patient satisfaction related to financial processes.
- Analyzed patient accounts to identify discrepancies and facilitate timely resolutions with payers.
- Trained new staff on financial advocacy policies and best practices, promoting consistency in service delivery.
- Streamlined workflows for processing financial assistance applications, increasing efficiency in response times.
- Led initiatives to improve communication between departments regarding patient financial needs and obligations.
- Improved patient financial experiences by providing comprehensive guidance on payment options and assistance programs.
- Streamlined the application process for financial aid, reducing wait times and increasing patient satisfaction.
- Enhanced patient trust by maintaining confidentiality and ensuring compliance with HIPAA regulations during financial discussions.
- Assisted patients in understanding insurance coverage, resulting in informed decisions regarding medical services.
- Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.
Charge Reconciliation Specialist
Cleveland Clinic
Independence
08.2010 - 08.2016
- Entered and verified charges for Anesthesiology Department with strict turnaround timelines.
- Ensured insurance accuracy and batch reconciliation within two-day processing standards.
- Mentored colleagues in time management and productivity improvement.
Patient Service Specialist
Cleveland Clinic
Willoughby, Ohio
11.2006 - 08.2010
- Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
- Investigate, triage and resolve patient issues using the established HEART model.
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information.
- Recruit, enroll and educate patients on MyChart and Appointment Pass.
- Facilitated patient check-in and appointment scheduling to enhance operational efficiency.
Education
Certificate - Medical office procedures, Insurance and Medical Terminology
Essex, Vermont Tech Center
Essex, VermontBilling and Coding
Lakeland Community College
Skills
- Healthcare Operations & Administration
- Team Leadership & Staff Coordination
- Process Improvement & Quality Monitoring
- Patient Advocacy & Financial Counseling
- Data Analysis & Reporting
- Insurance Verification & Billing
- Project Management & Documentation
- Microsoft Office
- Qgenda
- Oracle
- Teams
- Epic
- Employee engagement
- Teamwork and communication
- Time management
Timeline
Department Work Leader
Cleveland Clinic
06.2023 - Current
Coordinator II
Cleveland Clinic
06.2022 - 06.2023
Patient Financial Advocate
Cleveland Clinic
08.2016 - 06.2022
Charge Reconciliation Specialist
Cleveland Clinic
08.2010 - 08.2016
Patient Service Specialist
Cleveland Clinic
11.2006 - 08.2010
Certificate - Medical office procedures, Insurance and Medical Terminology
Essex, Vermont Tech Center
Billing and Coding
Lakeland Community College
Personal Information
Title: Department Work Leader