Courtney Beck
Farmers Branch,Texas
Summary
Dynamic and results-oriented professional with extensive experience in customer support and process improvements, notably at Parkland Community Health Plan. Excelled in enhancing service efficiency and customer satisfaction through effective complaint handling and workflow management. Skilled in Microsoft Office and team collaboration, consistently achieving performance goals with a strong work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Service Associate
Parkland Community Health Plan
01.2021 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Managed client accounts by updating information and processing transactions accurately.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Streamlined workflows by identifying inefficiencies within the system, leading to significant time savings in daily operations.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
Field Relation Coordinator
Children’s Medical Center Health Plan
03.2016 - 12.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
Texas Department of Aging and Disability Services
Human Services Specialist VII/Medically Dependent
10.2010 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Master of Arts - Counseling
Prairie View A&M University
Prairie View, TX05-2008
Bachelor of Science - Sociology/Psychology
Jarvis Christian College
Hawkins, TX05-2002
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Client relationship building
- Payment processing
- Multitasking and organization
- Excellent communication
- Listening skills
- Workflow management
- Attention to detail
- Team collaboration
- Data entry
- Process improvements
- Strong work ethic
- Performance goals
- Understanding customer needs
- Work prioritization
- Microsoft office
Certification
- Community Health Worker
Timeline
Health Service Associate
Parkland Community Health Plan
01.2021 - Current
Field Relation Coordinator
Children’s Medical Center Health Plan
03.2016 - 12.2020
Texas Department of Aging and Disability Services
Human Services Specialist VII/Medically Dependent
10.2010 - 03.2020
- Community Health Worker
Master of Arts - Counseling
Prairie View A&M University
Bachelor of Science - Sociology/Psychology
Jarvis Christian College
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