Courtney Bellew
Chesterfield,MO
Summary
Adept candidate with a proven track record at the Department of Social Services, showcasing exceptional analytical and communication skills. Excelled in interpreting policies, managing data entry with precision, and enhancing applicant engagement. Demonstrated expertise in Medicaid, significantly improving client application processes and eligibility determinations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Benefit Program Technician
Department of Social Services
06.2014 - Current
- Resolved issues and inquiries from Missouri citizens regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked Missouri citizens benefits enrollment for accuracy and inputted all data into FAMIS computer system.
- Explained benefits to Missouri citizens in easy to understand terms in order to educate each on available options.
- Stay up to date on all policy and procedures.
- Determine initial and continuing eligibility of Missouri citizens for Missouri assistance programs.
- Reviewed applications for different Medicaid programs and determined which qualification criteria for individuals.
- Maintained working relationships with external agencies to progress client applications.
- Interviewed applicants and explained scope of different available benefits.
C
Education
Bachelor of Science - Criminal Justice Administration
Lindenwood University
Saint Charles, MO05.2011
Skills
- Strong analytical skills
- Policy Interpretation
- Effective communication skills
- Telephone Etiquette
- Data Entry
- Social Services
- Medicaid knowledge
- Applicant engagement
- Documentation and paperwork
- Microsoft Office
- Strong organizational Skills
- Works well independently and collaboratively
Timeline
Benefit Program Technician
Department of Social Services
06.2014 - Current
C
Bachelor of Science - Criminal Justice Administration
Lindenwood University
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