Courtney D Will
Newburgh,IN
Summary
Regional Director of Operations with advanced-level expertise in hospital outpatient operations, physician practice management, rehabilitation services and wound care. Experience in directing all aspects of multi-program operations and development, including financial management, patient quality data management and strategic growth. Demonstrated leadership skills leveraged to drive teams toward success and sustain organizational missions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Outpatient Integrated Strategies, LLC
2021.08 - Current
- Continually provide oversight, leadership and coaching to wound care Program Directors in all major Ascension Health hospitals throughout the state of Indiana, as well as Daviess Community Hospital.
- Independently implemented two new wound clinics from start of contract negotiations through opening day. (January 2022-July 2022).
- Collaborate with C suite leaders, medical directors, providers and staff, focusing on, and continually improving upon, quality patient care metrics and best practice initiatives.
- The largest wound center in the state of Indiana yielded 50% YOY growth from 2021-2023 under my leadership.
- Set team and individual KPIs and provide regular, actionable feedback.
Regional Program Director
Outpatient Integrated Strategies, LLC
2014.02 - 2021.08
- Implemented new wound clinic service line from startup. (Evansville 2014) Developed departmental goals, objectives, performance standards, and policies and procedures for new and developing outpatient clinic.
- 104% YOY financial growth since 2016.
- Developed annual department budgets, including capital requests, while consistently monitoring strategic growth and proforma goals.
- Consistently reduced expenses and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
- Implemented new Hyperbaric Oxygen Therapy (HBOT) service line from start to finish including project management, life safety adherence/oversight, development of polices and procedures, adherence to NFPA 99 codes and standards.
- Lead UHMS Accreditation process for HBOT, awarded in 2018 and reaccredited in 2021.
- Lead and coached three additional program directors, including largest wound clinic in state of Indiana (900+patient visits monthly).
Program Director
Paragon Rehabilitation
2010.10 - 2014.02
- Direct oversight of 9 full time therapists in busy Skilled Nursing Facility.
- Development and oversight of annual departmental budget.
- Maintained 60% patient treatment productivity while performing all daily operations at PD level.
- Department held 98% customer service satisfaction rating under my leadership.
Program Manager
Aegis Therapies
2009.09 - 2010.10
- Achieved successful opening of new therapy department from ground up. Role included hiring essential employees, developing goals and annual budget, growth and marketing strategies, and patient treatment.
- Routinely collaborated with other department leaders to ensure department services were exceeding expectations.
- Initiated rollout of new EMR with 100% implementation within 3 weeks.
Sales & Marketing Manager
Extendicare Health Services
2007.06 - 2009.08
- Primarily developed and implemented sales and marketing plans, improved customer service strategies and lead census focused budget meetings with facility leadership.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate communication.
Education
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT03.2021
Bachelor of Science - Healthcare Administration/Psychology
University Of Southern Indiana
Evansville, IN05.2007
Associate of Science - Occupational Therapy
University Of Southern Indiana
Evansville, IN05.2007
Skills
- Program development and operational management of multiple sites/facilities
- Strategic vision including contract development
- High performance, team-based leadership abilities
- Ability to work independently
- Budgeting proficiency and capital management
- Sales and marketing
- Service line implementation
- Joint Commission, UHMS, Life Safety preparedness
- Extensive knowledge of HOPD/physician practice billing and coding
Affiliations
- National Board for Certification in Occupational Therapy
- American Occupational Therapy Association
- Undersea and Hyperbaric Medical Society
- Delta Zeta Sorority
Certification
Certified Occupational Therapy Assistant- 2007-current
BLS- current
Timeline
Regional Director of Operations
Outpatient Integrated Strategies, LLC
2021.08 - Current
Regional Program Director
Outpatient Integrated Strategies, LLC
2014.02 - 2021.08
Program Director
Paragon Rehabilitation
2010.10 - 2014.02
Program Manager
Aegis Therapies
2009.09 - 2010.10
Sales & Marketing Manager
Extendicare Health Services
2007.06 - 2009.08
MBA - Healthcare Administration
Western Governors University
Bachelor of Science - Healthcare Administration/Psychology
University Of Southern Indiana
Associate of Science - Occupational Therapy
University Of Southern Indiana
Certified Occupational Therapy Assistant- 2007-current
BLS- current
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