Courtney Berry
Self Employed Services
statesboro,GA
19
years of professional experience
Reliable professional with experience in cleaning, front desk, reception, and billing support. Skilled in customer service, problem-solving, and maintaining organized workspaces. Brings strong communication, punctuality, and a commitment to accurate, high-quality results.
Work History
Cleaner/self Employed
7 Years 9 Months- Cleaned residential and commercial spaces, maintaining high standards for floors, surfaces, and restrooms.
- Sanitized high-touch areas using approved cleaning products and infection-control procedures.
- Inspected rooms and work areas for missed details, ensuring consistent quality before completion.
- Organized supply inventory and restocked cleaning materials to prevent service interruptions.
- Performed deep cleaning tasks, including dusting, mopping, vacuuming, and waste removal.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Accouting Billing Clerk
1 Year 5 Months- Reconciled billing schedules with deal jackets, invoices, and posted transactions.
- Processed vehicle deal paperwork for accurate billing, contracts, and accounting entries.
- Verified customer, lender, and sales documents to ensure compliance and completeness.
- Coordinated title and registration paperwork with DMV, lenders, and internal departments.
- Communicated with sales and finance staff to resolve missing or inconsistent paperwork.
- Audited deal documentation to correct discrepancies before final posting.
- Maintained organized records for billing, contract, and vehicle transaction files.
- Streamlined billing workflows to improve accuracy, turnaround, and file retrieval.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Managed invoicing and payment processing operations.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained detailed records of customer payments and billing adjustments.
- Entered and maintained billing information in company internal databases for accessibility.
Receptionist
4 Months- Greeted customers and directed visitors to appropriate sales, service, and finance teams.
- Answered multi-line phones and routed calls promptly to correct departments.
- Scheduled service appointments and confirmed visit details with customers.
- Managed cashiering tasks, processed payments, and issued accurate receipts.
- Maintained reception area appearance and organized incoming mail, paperwork, and records.
- Updated customer information in dealership systems with attention to accuracy.
- Coordinated messages between departments to support timely follow-up and smooth communication.
- Resolved routine customer questions and escalated concerns to appropriate staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Handled cash transactions and maintained sales and payment records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Front Desk Agent
7 Months- Managed guest check-in and check-out, ensuring accurate folio processing and prompt service recovery.
- Coordinated front desk communications across housekeeping and maintenance to support room readiness and guest satisfaction.
- Resolved reservation changes, rate questions, and billing discrepancies using Hilton property management systems.
- Assisted guests with Hilton Honors enrollment, account updates, and loyalty benefits inquiries.
- Processed secure payments, verified identification, and maintained accurate cash drawer and shift records.
- Monitored lobby activity and prioritized guest concerns to maintain smooth front office flow.
- Trained new front desk associates on service standards, phone etiquette, and daily operational procedures.
- Balanced shift closing reports, audit tasks, and handoff notes to ensure continuity for next team.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Front Desk Agent
4 Years 5 Months- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts by upselling rooms, amenities, and special packages.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Streamlined check-in and check-out processes for increased efficiency.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Facilitated a welcoming environment, greeting guests upon arrival.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Maintained high levels of guest privacy by securely managing personal information.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Scheduling appointments
Greeting and seating clients
Customer and client relations
File management
Schedule management
Office administration
Typing speed
Documentation and reporting
Professional demeanor
Multi-line telephone systems
Bookkeeping
Database administration
Spreadsheet tracking
Reception desk management
Multitasking and prioritization
Timeline
Cleaner/self Employed
Self Employed Services
01.2019 - CurrentRead More
Accouting Billing Clerk
Franklin Chevrolet
05.2016 - 10.2017Read More
Receptionist
Franklin Toyota
01.2016 - 05.2016Read More
Front Desk Agent
Hampton Inn By Hilton
06.2015 - 01.2016Read More
Front Desk Agent
America Best Value Inn
08.2007 - 01.2012Read More
Metter High School
High School Diploma
Read More