Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Berto

Monroe,Wa

Summary

Energetic childcare professional with history of entertaining, teaching and protecting children. Follows parents' wishes with care and looks for opportunities to engage children in fun and learning-focused opportunities. Careful attentive to children's needs and parents' desires. Delivers optimum childcare focused on good schedules, appropriate nutrition and adequate exercise. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Residential House Cleaner

Alyssa Hough
Lynnwood, WA
06.2023 - Current
  • Professional communication with clients and follow standard work cleaning procedures with completed walk through.
  • Swept, vacuumed and mopped hardwood floors.
  • Dusted furniture, fixtures, window sills, baseboards and other surfaces.
  • Emptied trash cans in all rooms of the house.
  • Changed linens on beds as requested by clients.
  • Vacuumed carpets and upholstered furniture.
  • Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
  • Scrubbed kitchen counters, cabinets and backsplashes.
  • Wiped down exterior doors and door frames.
  • Maintained a safe working environment by using appropriate cleaning supplies.
  • Inspected for damages to property that may have occurred during the cleaning process.
  • Followed safety protocols when handling hazardous materials or chemicals.
  • Performed deep-cleaning projects such as tile grout scrubbing or waxing floors.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.

Lead BankTeller

KeyBank
01.2022 - 12.2022
  • Accept and accurately process all financial service transactions
  • Maintain responsibility for cash drawer and follow proper balancing procedures
  • Act as a resource to identify and resolve client servicing issues
  • Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker
  • Provide excellent client service to all KeyBank clients
  • Where problem resolution is required, take thorough information from the client and get back to them in a timely manner
  • Ensure a confident tone that reassures the client we will follow up with resolution
  • Greet and welcome every client as they enter the branch; acknowledge by name, if known
  • Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools
  • Participate in client appreciation events
  • Address client issues or concerns; engage branch management when needed to provide full solutions for clients
  • Help create and establish a business relationship between the Banker and the client
  • Coordinate time between Banker and client for business meetings as necessary
  • Engage the Lead Teller and or Banker when faced with complex client account issues
  • Answer the phone within the Branch professionally, promptly, and pleasantly
  • Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs
  • Risk Management
  • Ensure compliance with security and audit procedures
  • Adhere to all applicable policies and procedures
  • Additional Responsibilities
  • Participate in morning huddles and end of day debriefs
  • Understand goals and objectives for the branch
  • Review and maintain knowledge of product guides, fees and policies to stay current on offerings
  • Provide answers and assistance for client questions/concerns, utilizing resources within the branch.

Department Manager

Safeway
11.2021 - 01.2022
  • Oversee a small team and daily output
  • Order all inventory for department
  • Stock all product from pallets to shelves, FIFO.

Fresh Cut

Safeway
07.2021 - 11.2021
  • Organize and prep from cut list
  • Maintain daily output numbers
  • Sanitize per SDS and eco lab guidelines
  • Practice safe COVID procedures.

Full Time Nanny

Tina Skerratt
Monroe, WA
05.2014 - 09.2021
  • Provided care for two young children from newborn stages to elementary school age, drove them to and from school, prepared meals and snacks, and was in charge of safety and discipline.
  • Maintained a constant secure and loving environment.
  • Planned and coordinated various daily activities to encourage fun as well as education.
  • Assisted parents with any household duties as required.
  • Helped children to develop beneficial habits; communicated with parents to resolve any problems or issues.
  • Traveled with the family to help with all sorts of holiday activities.

Store Manager

Jackson's Food Stores
01.2008 - 01.2014
  • Managed a small team, scheduling, planning
  • Correct daily cash counts and bank deposits
  • Oversaw all ordering and inventory in store
  • Serviced gas pumps and maintained facility
  • Reported KPI's to store director
  • Promoted from cashier to assistant manager then to store manager.

Education

Snohomish High School
12.2004

Skills

  • Efficient Time Management
  • Proper Chemical Handling
  • Customer Service
  • Guest Relations
  • Residential Cleaning
  • Supply Inventory Management
  • Excellent Oral and Written Communication
  • Exceptional Time Management
  • Focused and Detail-Oriented

References

  • Kassie Walker, 425-737-3829
  • Islam Shaefer, 206-370-4615

Timeline

Residential House Cleaner

Alyssa Hough
06.2023 - Current

Lead BankTeller

KeyBank
01.2022 - 12.2022

Department Manager

Safeway
11.2021 - 01.2022

Fresh Cut

Safeway
07.2021 - 11.2021

Full Time Nanny

Tina Skerratt
05.2014 - 09.2021

Store Manager

Jackson's Food Stores
01.2008 - 01.2014

Snohomish High School

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