Courtney Boudreau
Manchester,NH
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, problem solving techniques, and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Resolutions- Concierge
Eversource
Manchester, NH
07.2025 - Current
- Joined the Concierge Team to support customer concerns requiring follow-up across CTE, CTG, WMA and NH.
- Efficiently manage and resolve tickets in a timely manner, ensuring clear and consistent communication with customers throughout the resolution process.
- Provide proactive updates on the status and outcomes of their concerns, delivering a high level of service and customer satisfaction.
- Work with escalated customers and regulatory complaints.
- Train and mentor new hires joining the team, sharing best practices and helping them integrate smoothly into the workflow.
Customer Service Representative III
Eversource
Manchester, NH
11.2022 - Current
- Resolve customer concerns and complaints with empathy and compassion.
- Proficient in OMNI and C2.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle calls efficiently, finding satisfactory resolutions for both customers and the company.
- Respond to customer requests for emergencies, outages, tree work, streetlights, and company information.
- Respond to emergency calls promptly and calmly.
- Available to take on emergency response standby, revised shifts and extra hours when needed.
- Demonstrate excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from other team members needing assistance.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Place outbound customer service calls to follow up on issues.
- Collaborate with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Respond to emails in a timely manner.
- Participate in ongoing training sessions, continuously enhancing my knowledge and customer service skills while learning new systems.
Office Manager
Progressive Therapy Services & Muscular Wellness Institute
Bow, NH
09.2019 - 03.2020
- Worked for both physical therapy and massage therapy businesses as a full-time office manager.
- Duties included greeting patients, scheduling patients, collecting co-pays, working with insurance companies, overseeing other employees, managing payroll, and scheduling/planning team meetings and additional trainings.
- Team leader
- Worked efficiently in Microsoft Office, WebPT, MassageBook, and Quickbooks.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Front Office Associate
Progressive Therapy Services & Muscular Wellness Institute
Bow, NH
10.2018 - 09.2019
- Worked for both physical therapy and massage therapy businesses as a part-time front office associate.
- Duties included greeting patients, scheduling patients, collecting co-pays, and working with insurance companies.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.
- Handled phone calls and inquiries professionally.
Associate Preschool Teacher
Eager Beaver Childcare
Goffstown, NH
08.2016 - 03.2017
- Cared for children ages 2-4 years of age.
- Planned activities, taught lessons, prepared snacks and lunches.
- Evaluated students' physical wellbeing and social development.
- Provided individualized support to students with special needs, tailoring teaching approaches to meet their unique learning styles.
- Assisted lead teacher with daily administrative tasks.
- Developed strong relationships with parents through open communication.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Owner and Operator
In Home Daycare
Manchester, NH
04.2013 - 08.2016
- Owner and operator of small in-home daycare.
- Planned activities and cared for children of all ages.
- Worked closely with parents with open communication.
- Managed day-to-day business operations.
- Provided welcoming atmosphere where families felt comfortable entrusting their child's care.
- Increased satisfaction by implementing efficient business processes and providing exceptional service to all families.
Education
Certificate, Occupational Therapy Aide -
Penn Foster Career School
OnlineHigh School Diploma -
Manchester Memorial High School
Manchester, NH06.2012
Skills
- Problem-solving abilities
- Customer service
- Team Leader
- Active Listening
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Scheduling
- Call Center Operations
- Administrative Support
- Documentation
- Customer Focus
- Call flow maximization
- Typing Speed
- Dispute Resolution
- Training and helping new team members
References
Available upon request.
Hobbies and Interests
Participated in varsity soccer and track throughout my high school years. Being part of a team has taught me self-discipline, responsibility, and how to work well with others. I enjoy volunteering and spending time with my family. I love going to my kids sports events now and watching them be part of a team building experience.
Timeline
Customer Resolutions- Concierge
Eversource
07.2025 - Current
Customer Service Representative III
Eversource
11.2022 - Current
Office Manager
Progressive Therapy Services & Muscular Wellness Institute
09.2019 - 03.2020
Front Office Associate
Progressive Therapy Services & Muscular Wellness Institute
10.2018 - 09.2019
Associate Preschool Teacher
Eager Beaver Childcare
08.2016 - 03.2017
Owner and Operator
In Home Daycare
04.2013 - 08.2016
Certificate, Occupational Therapy Aide -
Penn Foster Career School
High School Diploma -
Manchester Memorial High School