Courtney Bowersock
Saint Paris,OH
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Well-known for creating positive workplace culture and high-performing teams.
Overview
8
8
years of professional experience
Work History
Contract Specialist – PACER Program
DLA Land & Maritime
11.2022 - Current
- Manage full procurement cycle by reviewing, soliciting, and awarding contract to achieve seamless transition at all levels of procurement.
- Ensure timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Review subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
- Achieve cost savings when necessary by identifying areas for improvement and negotiating more favorable terms with suppliers.
- Deliver high-quality results by setting performance metrics and monitoring progress against targets.
- Completed multiple training classes throughout the Pacer Program: CON 1100V through CON 1400V, Customer Service Skills, DLA Simplified Acquisition Procedures, Effective Briefings in DLA, Understanding Diversity in the Workplace, ETC
- Applied and Received Micro-Purchase Warrant
- Expected DAWIA Certification – October 2024
Merchandise Analyst
Corporate Office - Speedway LLC
09.2018 - 11.2022
- Managed all phases of Radiant Configuration Manager (RCM) system upgrade project life cycle from project initiation to project completion
- RCM was the system used to manage all the café kiosks at the corporate level and I was the sole analyst making/modifying changes in the system for all café stores
- Implemented testing procedures for coupons, specials and flow functions within our RCM system
- Upgraded and created new training documentation for RCM
- Provided management overviews of RCM functionality
- Led conversions of newly acquired stores
- Delegated tasks and completion deadlines to our team of analysts to ensure project goals were met
- Produced progress and manual reports to update and assist management on project status and goals
- Trained employees in multiple corporate systems and assigned tasks based on performance/skill set
- Back office system BlueCube “BC” (Central Processing Unit of Speedway) and ESO (new version of BC)
- Excelled in time management and resolutions when addressing/closing store workorders.
Customer Service Manager
LIZard Apparel & Promotions
10.2016 - 09.2018
- Managed a diverse team to achieve company goals across all departments
- Focused on excellence in customer service
- Served as the sole point of contact for 3rd party vendors
- Researched and contacted potential customers
- Leadership role in event set ups for clients and vendors
- Trained new hires for warehouse and customer service
- Resolved issues with order discrepancies and customers through problem solving skills
- Input all orders into Lakeshore system (ordering system for all promotional products) followed through to completion of each order and customer satisfaction
- Maintenance of customer information and demographics through excel databases into our Entrepreneurial Operating System “EOS”.
Education
Bachelor's - Business Management and Leadership
Bellevue University
Bellevue, NEAssociates - Hospitality Management
Sinclair Community College
Dayton, OHSkills
- Uses organizational skills to complete contracts based on priority and need for material
- Detail oriented when working on any contract or task to be fully successful in any position
- Wide range of communication skills both in house and with vendors to award contracts within a timely manner
- Applies creativity to projects to create better training and development
- High collaboration skills and problem resolution in a team environment
- Determined and resilient in any given situation - fully vested in project success
- Takes responsibility of any projects or tasks and completing ahead of time
- 20 Years' experience in MS Office Applications
Awards
- Certificate for Most Increased Production FMTDA/NESO for June 2024
- Speedway Award of recognition in 2019. Successfully managed store conversions in NY.
- Dean's List - Bellevue University
Timeline
Contract Specialist – PACER Program
DLA Land & Maritime
11.2022 - Current
Merchandise Analyst
Corporate Office - Speedway LLC
09.2018 - 11.2022
Customer Service Manager
LIZard Apparel & Promotions
10.2016 - 09.2018
Associates - Hospitality Management
Sinclair Community College
Bachelor's - Business Management and Leadership
Bellevue University
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