Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Courtney Boyce

Navarre,OH

Summary

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Delivery Driver

Spark
06.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.

Customer Service Representative

JCPenney
02.2021 - 06.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Teacher

Oakpark Preschool
08.2013 - 01.2021
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.

Education

Associate of Science - Business Administration And Management

University of Cincinnati Clermont College
Batavia, OH
05.2025

High School Diploma -

WASHINGTON HIGHSCHOOL
Massillon, OH
05.2013

Skills

  • Dispatch Communication
  • Load Balancing
  • Product Promotion
  • Payment Collection
  • Equipment Operation
  • GPS Navigation
  • Quality Assurance
  • Order Verification
  • Mileage Tracking
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management Skills
  • Customer Service
  • Refrigerated Trailers
  • Logistics Knowledge

Accomplishments

CONSITENT ON THE DEANS LIST

3.0 GPA

Certification

Certified tanning consaltant

Timeline

Delivery Driver

Spark
06.2023 - Current

Customer Service Representative

JCPenney
02.2021 - 06.2023

Teacher

Oakpark Preschool
08.2013 - 01.2021

Associate of Science - Business Administration And Management

University of Cincinnati Clermont College

High School Diploma -

WASHINGTON HIGHSCHOOL

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Courtney Boyce