Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jermaine Talley

Gainesville,Florida

Summary

To obtain employment with an established organization that encourages growth within. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection abilities. English skills to enhance service for customers and collaborate effectively with diverse team members. Superior at detailed cleaning in any establishment. Such as stores, hotels, homes and vehicles. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Amazon Flex
08.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Planned delivery routes and most efficient methods of distribution.

Delivery Truck Driver

Amazon
06.2022 - 07.2022
  • Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
  • Operated with safety and skill to avoid accidents and delays.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
  • Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Optimized routes to maximize efficiency and scheduled service stops.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Enforced on-time shipment of products to create exceptional customer experiences.
  • Contacted customers to report delayed delivery times.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Delivered packages from distribution center to residential areas using self-developed routes.
  • Delivered packages on time while developing new routes with concern for both safety and weather.
  • Checked orders at home base and customer locations to identify and correct errors.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Tracked time spent on assignments each day for productivity reporting.
  • Drove Amazon truck to transport Amazon products and materials across multi florida areas.
  • Transported hazardous materials and oversized shipments without incident.
  • Reported driving hours and delivery data into shift logs for submission to Amazon, maintaining high level of accuracy and detail.

Housekeeping/Janitor

KBS Cleaning Services
03.2014 - 06.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Verified cleanliness and organization of storage areas and carts.
  • Kept building entryway glass clean and polished for professional presentation.
  • Documented and reported necessary facility and building repairs observed.
  • Operated power equipment tools such as backpack vacuums and floor sweepers.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Front Store Cashier

CVS Pharmacy
10.2017 - 01.2018
  • Providing customers with fast, friendly and accurate service at checkout
  • Processed returns as well as monitored and maintained the Self-Checkout area
  • Responsible for pulling outdated groceries and updating sales items and keeping shelves fully stocked and neat
  • Made sure the floors were vacuumed and took the trash out.

SML (Support Merchandising Leader)

Macy's Oaks Mall
10.2016 - 06.2017
  • Responsible for keeping accurate sales price of merchandise to reflect current sale
  • Supervised new employees
  • Worked in fulfillment which consists of packaging and shipping merchandise to customers and handling returned merchandise
  • Responsible for preparation of sales displays
  • Communicated with Managers and Employees about new upcoming merchandise
  • Responsible for opening the store in the morning, greeting and assisting customers, organizing and cleaning sales floor.

Housekeeping

North Florida Hospital
04.2016 - 08.2016
  • Responsible for cleaning patient rooms, ICU and Surgical rooms
  • Made sure all areas were properly cleaned and disinfected to OSHA standards
  • Properly disposed of trash and hazardous materials
  • Stocked all supplies for the next shift.

Room Attendant

Hilton Hotel & Resorts of Gainesville Florida
10.2015 - 02.2016
  • Thoroughly cleaning guest rooms in a timely manner
  • Removing trash and used sheets, towels and wash cloths, then replenishing the room
  • Greeting/Assisting Guests, answering questions and helping them to their destination
  • Helping other room Attendants with cleaning the guest rooms before arrival of Guests
  • Communicate with Employees and Guests to make a happy environment.

Education

Sayre L. High School
Philadelphia, PA

Skills

  • Customer Relationships
  • DOT Compliance
  • Vehicle Cleaning and Maintenance
  • Loading and Unloading
  • Ability to Lift 50 Pounds
  • GPS Navigation
  • Efficiency and Time Management
  • Attention to Detail
  • Traffic Laws and Regulations
  • Delivery Verification
  • Valid Driver's License
  • Dependability and Honesty
  • Customer Service
  • Verbal and Written Communication
  • Vehicle Inspection
  • Time Management
  • Safe Driving Practices
  • Inventory and Stocking
  • Teamwork and Collaboration
  • Shopping Orders
  • Dispatch Communication
  • Quality Assurance
  • Efficient Routing
  • Familiarity with DOT Regulations
  • Basic Math Skills
  • Cash Register Operations
  • Weather Updates
  • Safe Vehicle Operations
  • Contactless Deliveries
  • Corrective Actions
  • Signature Verification
  • Basic Housekeeping
  • Merchandise Replacements
  • Motor Vehicle Operation
  • Customer Presentations
  • Defensive Strategies
  • Residential Delivery Etiquette
  • Excellent Sense of Direction
  • Load Safety
  • Commercial Driving Experience
  • Team Goals
  • Dispatch Collaboration
  • Route Management
  • Valid Vehicle Insurance and Registration
  • Logistics Knowledge
  • Fluent in English
  • Safety

Timeline

Delivery Driver

Amazon Flex
08.2022 - Current

Delivery Truck Driver

Amazon
06.2022 - 07.2022

Front Store Cashier

CVS Pharmacy
10.2017 - 01.2018

SML (Support Merchandising Leader)

Macy's Oaks Mall
10.2016 - 06.2017

Housekeeping

North Florida Hospital
04.2016 - 08.2016

Room Attendant

Hilton Hotel & Resorts of Gainesville Florida
10.2015 - 02.2016

Housekeeping/Janitor

KBS Cleaning Services
03.2014 - 06.2022

Sayre L. High School

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Jermaine Talley