Courtney Bozarth
Angleton,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty at OptumRx Pharmacy Svcs, adept in conflict resolution and problem-solving. Skilled in both verbal communication and computer usage, I excel in high-pressure environments, significantly improving client retention rates. Demonstrates a keen ability to learn quickly and manage time efficiently, ensuring meticulous attention to detail in all tasks.
Overview
4
4
years of professional experience
Work History
Assistant
Greenhouse
04.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Customer Service Representative
OptumRx Pharmacy Svcs
01.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
USAA
08.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Angleton High School
Angleton, TX06.2017
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Problem-solving
- Conflict resolution
- Decision-making
Timeline
Customer Service Representative
OptumRx Pharmacy Svcs
01.2023 - 08.2024
Customer Service Representative
USAA
08.2022 - 04.2023
Assistant
Greenhouse
04.2021 - Current
High School Diploma -
Angleton High School
Similar Profiles
Jody DutyJody Duty
Cleaner at GreenhouseCleaner at Greenhouse
Edonisa OsmanajEdonisa Osmanaj
Architect at GreenhouseArchitect at Greenhouse
Pedro RiveraPedro Rivera
Pest Control Technician at GreenhousePest Control Technician at Greenhouse
Carolina NelsonCarolina Nelson
Brand Ambassador at GreenhouseBrand Ambassador at Greenhouse
Emma QuintanillaEmma Quintanilla
Student Worker at Brazosport CollegeStudent Worker at Brazosport College