Courtney Broom
Carrollton,TX
Summary
Customer service professional with experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and detail focused to optimize individual and team processes.
Overview
19
19
years of professional experience
Work History
Customer Service Supervisor
Performance Award Center
02.2024 - Current
- Basic customer service duties
- Monitoring team workload and flow
- Assigning orders to team based on account and workload
- Team cross-training
- Handled call resolution and escalated customer concerns
- Worked with sales team afor training opportunities and workflow issues
Customer Service
Performance Award Center
02.2023 - 02.2024
- Data entry
- Call handling and routing
- Order fulfillment and invoicing
- Tracking order and data expenses for multiple accounts
- Expense reconciliation
Logistics Coordinator
KidKraft, Inc.
08.2019 - 01.2023
- Audit and create customs documents for US and international customer orders
- Track order status to ensure documents are completed and sent by due date
- Clear customs shipments for company orders
- Work with factories and accounting department to ensure all customer requirements are met
Inventory Coordinator & Construction Clerk
LISD
02.2015 - 03.2019
- Maintain stock levels and order replacement parts for maintenance warehouse to ensure 75+ technicians’ work can be completed on time
- Provide month end budget reports for department director and accounting department to be presented at board meetings
- Supervise inventory staff and coordinate workload
- Maintain district construction records and documents
- Work with contractors on project punch lists and warranty logs
- Process pay applications
Sports/Inside Sales Support/CS
Performance Award Center
09.2006 - 02.2015
- Item sourcing and order fulfillment
- Tracking order and data expenses
- Overseeing college bowl gift program
- Organize travel schedules, order fulfillment and shipping schedules for gift suites
Education
Business Administration
Texas Woman’s University
DentonSkills
- Effective Time Management
- Critical Thinking
- 10-Key Typing
- Problem-Solving
- Verbal and written communication
- Staff assignments and supervision
- Data entry
- Microsoft Office
- Other Software: Owner Insite, A, Munis, Netsuite, Quick Base
Timeline
Customer Service Supervisor
Performance Award Center
02.2024 - Current
Customer Service
Performance Award Center
02.2023 - 02.2024
Logistics Coordinator
KidKraft, Inc.
08.2019 - 01.2023
Inventory Coordinator & Construction Clerk
LISD
02.2015 - 03.2019
Sports/Inside Sales Support/CS
Performance Award Center
09.2006 - 02.2015
Business Administration
Texas Woman’s University