Marcella Martini
Hialeah
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Publix
02.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Enhanced communication skills of team members, providing advanced training and workshops.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Managed and motivated employees to be productive and engaged in work.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL04-2025
Skills
- Analytical Problem-Solving
- Effective Time Management
- Customer Relations
- Multitasking and organization
- Collaborative Team Management
- Handling escalations
- Network Development
- CRM Proficiency
- Focused Goal Development
- Experienced with Microsoft Office Suite
- Cash Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Publix
02.2022 - Current
Associate of Arts - Psychology
Miami Dade College
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