Selena Sherrod
Birmingham,AL
Summary
Driven and performance focused professional who delivers results with speed, precision, and accountability. Excels in high pressure environments, rapidly absorbs new information and immediately applies it to strengthen team performance. Recognized for unwavering reliability, sharp problem-solving instincts, and a proactive approach that pushes projects forward. Commits fully to organizational objectives, consistently raising standards, optimizing workflows, and contributing measurable value from day one.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Publix
09.2024 - Current
- Supervised customer service team, ensuring high standards of service delivery and adherence to company policies.
- Trained new staff on customer engagement techniques, product knowledge, and operational procedures.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty through effective communication.
- Implemented scheduling strategies to optimize workforce efficiency during peak hours and special events.
- Monitored performance metrics regularly, identifying areas for improvement and coaching team members accordingly.
Tax Consultant
McHarris & Associates
01.2023 - Current
- Prepared and reviewed tax returns for individuals and small businesses, ensuring compliance with regulations.
- Conducted in-depth tax research to identify deductions and credits, enhancing client savings.
- Assisted clients in understanding complex tax issues, providing clear explanations and guidance.
- Collaborated with team members to streamline tax preparation processes, improving efficiency and accuracy.
- Analyzed financial data to optimize tax strategies, supporting clients in achieving their financial goals.
Critical Processing Tech
Amazon
03.2020 - 08.2024
- Trained new team members on safety protocols and operational procedures to ensure compliance.
- Operated advanced sorting and processing machinery to enhance efficiency in fulfillment workflows.
- Streamlined packaging processes, reducing waste while improving productivity within the team.
- Monitored inventory levels and performed quality checks to maintain product standards and accuracy.
- Led efforts to implement best practices for equipment maintenance, resulting in reduced downtime.
Patient Access Representative
Children's of Alabama Hospital
01.2016 - 01.2019
- Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
- Coordinated insurance verification and benefits eligibility to facilitate seamless patient access.
- Implemented workflow improvements that enhanced patient experience and reduced wait times.
- Trained new staff on procedures, systems, and customer service standards for consistent operations.
Sales Associate
Walmart
01.2013 - 01.2017
- Exceeded sales goals through effective product knowledge and customer engagement.
- Trained new associates on sales techniques and product features to enhance team performance.
- Developed promotional strategies that increased customer foot traffic and overall sales volume.
- Analyzed customer feedback to refine service delivery and improve customer satisfaction scores.
- Implemented visual merchandising standards, enhancing store appearance and promoting featured products.
Education
Bachelor of Science - Business Administration And Management
University of Alabama At Birmingham
Birmingham, AL05-2019
Skills
- Mentorship development
- Positive and constructive feedback
- Proficient in task management
- Prioritization and scheduling
- Analytical problem-solving
- Service Excellence
- Team development and leadership
Timeline
Customer Service Supervisor
Publix
09.2024 - Current
Tax Consultant
McHarris & Associates
01.2023 - Current
Critical Processing Tech
Amazon
03.2020 - 08.2024
Patient Access Representative
Children's of Alabama Hospital
01.2016 - 01.2019
Sales Associate
Walmart
01.2013 - 01.2017
Bachelor of Science - Business Administration And Management
University of Alabama At Birmingham