Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Brown

Newport News,VA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Generalist

VA DMV
Williamsburg, VA
10.2020 - Current
  • Process applications for driver, dealer, vehicle registration and titling, IDs, and other DMV related services
  • Knowledge of opening and closing office; assign decals, count petty cash & cash pick-ups, prepare deposits, set security system
  • Analyze and create records and files, handle customer transactions effectively and efficiently and make decisions based on logic and legalities and procedure
  • Understand, interpret, explain and apply complex written material such as the Motor Vehicle Codes, other laws, rules, regulations, policies and procedures and to adapt and promote frequent statute, policy and procedural changes
  • Coaching when needed, mentoring and directing staff; serving as a technical expert on complex work processes/procedures, help with technical difficulties
  • Able to operate, function, and communicate as a team member and work effectively
  • Communicate in a courteous, professional and tactful manner, both orally and in writing, with personnel from all organizational levels and a diverse customer population.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Collected, arranged, and input information into database system
  • Devised and implemented processes and procedures to streamline operations

Site Supervisor

Securitas
Virginia Beach, VA
11.2019 - 07.2020
  • Checked in all visitors and staff
  • Logged in Drop off and Deliveries contract
  • Monitored site of all carrier representatives entering the campus
  • Evaluated staff performance and provided constructive feedback, corrective action plans, or merit awards for superior performance
  • Managed overall operations of Lebarr location, including 20 on-site employees.

Site Supervisor

Allied University
Chesapeake, VA
08.2017 - 11.2019
  • Monitored and facilitated site operations with focus on safety and efficiency
  • Managed overall operations of Smithfield Packing location, including 12 on-site employees
  • Managed all customer documentation, including developing and maintaining file systems
  • Respond to customer deliveries/pickups inquiries while maintaining contractual compliance.
  • Trained new team members on site policies and procedures
  • Resolved issues among team members to keep employees on task
  • Provided onsite training to help develop employee skills
  • Implemented best practices and safe operating procedures

MV Transportation
Hampton, VA
04.2013 - 04.2016
  • Maintained continuity of care through effective collaboration and documentation
  • Monitored patients closely and documented observations
  • Protected patients, consistently following safety procedures and information restrictions
  • Monitored patients every Q15, Vitals, and performed Groups
  • Maintained a safe Milieu

Mental Health Aide/CNA

Morningside
Williamsburg, VA
12.2005 - 07.2013
  • Improved patient quality of life by assisting with daily living activities
  • Monitored Q15, ADL skills ,Team groups, B EDUCATION
  • Treatment Team assessment for behavioral modification
  • Assisted Geriatric Behavioral Memory care unit
  • Provided safe environment for client and staff

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
June 1999

Skills

  • Documentation requirements
  • Written Communication
  • Organization and Time Management
  • Attention to Detail
  • Active Listening
  • Flexible and Adaptable
  • Interpersonal Communication
  • Training and Development
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Excellent Communication

Timeline

Generalist

VA DMV
10.2020 - Current

Site Supervisor

Securitas
11.2019 - 07.2020

Site Supervisor

Allied University
08.2017 - 11.2019

MV Transportation
04.2013 - 04.2016

Mental Health Aide/CNA

Morningside
12.2005 - 07.2013

High School Diploma -

Penn Foster Career School

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Courtney Brown