Peta Gaye Grocia
Spring Lake,NC
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
7
7
years of professional experience
Work History
Generalist
Macy's
05.2022 - Current
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Supported employee growth by providing constructive feedback during performance evaluations.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Led team meetings focused on goal setting and performance improvement strategies, fostering a collaborative environment for continuous growth.
Sale Representative
Spectrum
05.2022 - 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Customer service
Walmart
06.2018 - 05.2022
- Identifying clients' needs, Returning merchandise to their positions on the shelf, Accepting exchange and returns of merchandise, Make refund of money to customers, Ensure that balance of cash is maintained
- Meet and/or exceed sales and new account goals Know and understand product/merchandise information communicating features and benefits of the product
- They ensure a high degree of customer satisfaction, which is important to the growth of retail stores generally.
Support
Macy’s
11.2016 - 09.2018
- Stocked shelves, folded clothes, and put clothes away
- Merchandise new clothes
- Markdown and markup merchandise
- Signing
Education
BS in Business Administration with a force in Accounting -
South New Hampshire University
Manchester, NH04.2024
Associate of Art -
Florida Southwestern State College
Naples, FL05.2018
High School Diploma -
Golden Gate High School
Naples, FL06.2016
Skills
- Hard-working
- Patient
- Problem-solving
- Integrity and Honesty
- Leadership
- Creativity
- Collaboration
- Sales and Marketing
- Documentation requirements
- Schedule Coordination
- Documentation skills
- Budgeting and finance
References
- Kimberly Mckenzie, Retail, Walmart, 239 601 5580, Family friend, Nine years
- Desmond Robinson, Teacher, Durham Public Schools, 919 702 9157, Family friend, Two years
- Ebony Robinson, Data analyst, Technical Safety Service, 919 949 6510, Family friend, Two years
Timeline
Generalist
Macy's
05.2022 - Current
Sale Representative
Spectrum
05.2022 - 07.2022
Customer service
Walmart
06.2018 - 05.2022
Support
Macy’s
11.2016 - 09.2018
BS in Business Administration with a force in Accounting -
South New Hampshire University
Associate of Art -
Florida Southwestern State College
High School Diploma -
Golden Gate High School
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