Courtney Brown
Charlotte,NC
Summary
Results-driven professional providing senior executive support and leading teams in business operations. Proven ability to manage multiple tasks with precision and attention to detail. Extensive experience in transportation, office management, accounting, invoicing, dispatching, vendor negotiations, and contract management. Acknowledged for outstanding customer service and effective team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Transportation Operations Manager
Adventures by Dawn
Charlotte, North Carolina
10.2024 - Current
- Ensured compliance with safety regulations across all operational activities and procedures.
- Supervised daily employee workflow to maximize productivity and uphold quality standards.
- Resolved customer complaints promptly, maintaining high levels of satisfaction.
- Developed strong operational teams to effectively meet production and process demands.
Sales and Dispatch Manager
Sunway Charters & Tours Inc
Charlotte, NC
04.2024 - 09.2024
- Managed daily operations of the sales team to ensure efficient workflow and customer service.
- Negotiated contracts with clients to ensure profitable outcomes.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time schedules.
- Monitored drivers and equipment locations and utilization to coordinate service and schedules.
- Prepared daily work and run schedules.
- Provided administrative support to the Charter Sales team.
Fleet Manager
Selman-Brown Transport
Charlotte, NC
01.2019 - 04.2024
- Oversaw daily business operations, including hiring and training staff.
- Managed drivers and freight teams to ensure safety and compliance.
- Negotiated contracts with vendors and suppliers to optimize costs.
- Maintained strong client relationships through effective customer service.
- Executed budgeting and financial management to enhance profitability.
- Performed daily office duties to support operational efficiency.
Sales Manager
Martine Tours
Massillon, OH
09.2008 - 12.2014
- Managed daily operations of sales department, supervising staff and ensuring efficiency.
- Coordinated planning, scheduling, and logistics for sales and tours.
- Facilitated face-to-face and phone/email correspondence with clients.
- Participated in vendor negotiations for services and product contracts.
- Developed relationships with key clients, strengthening existing customer base.
Education
Some College - Business Administration
University of Phoenix-Online Campus
08-2009
Skills
- Transportation and warehousing expertise
- Team development
- Business development
- Microsoft Office Suite proficiency
- Transportation compliance
- Conflict resolution
- Regulatory compliance
- TMS knowledge
Certification
- Commercial Driver's License (CDL), NC, Class A. P (Passenger vehicles), T (Double/triple trailers), N (Tank vehicles)
Timeline
Transportation Operations Manager
Adventures by Dawn
10.2024 - Current
Sales and Dispatch Manager
Sunway Charters & Tours Inc
04.2024 - 09.2024
Fleet Manager
Selman-Brown Transport
01.2019 - 04.2024
Sales Manager
Martine Tours
09.2008 - 12.2014
Some College - Business Administration
University of Phoenix-Online Campus