Courtney Browne-Sanders
Beaufort,SC
Summary
As a highly skilled customer success specialist with over 7 years of management experience, I possess extensive knowledge in developing and implementing strategies to improve customer satisfaction and drive revenue growth. My expertise in building strong customer relationships, resolving complex issues, and leading high-performance teams has helped me exceed sales targets and deliver exceptional customer service. With excellent communication, problem-solving, and organizational skills, I am confident in my ability to provide a positive customer experience and drive business success. I have the ability to work effectively within a healthcare team. I can also maintain a calm and reassuring demeanor during blood draws. I have good bedside manners and I can show empathy. Efficient Assembly Worker known for high productivity and completing tasks efficiently. Possess specialized skills in precision tool use, quality control, and equipment maintenance. Excel in teamwork, problem-solving, and adaptability, contributing to streamlined operations and workplace harmony.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assembly Worker/Winder
Georgia Transformer
Rincon, GA
10.2023 - Current
- Attach, alter, trim, repair, maintain, disassemble, assemble parts and components using hand tools
- Record Production and Operational data on specified forms
- Cut, strip, and bend wire leads using pliers and wire scrapers
- Operate and or/tend to machines used to produce transformers
- Facilitate and provide training for employees to ensure quality of workmanship
Customer Success Specialist
Progressive
06.2023 - 10.2023
- Company Overview: Remote
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Defined clear targets and objectives and communicated to other team members
- Remote
General Manager
Comfort Suites
Beaufort, SC
11.2020 - 06.2023
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained new employees on proper protocols and customer service standards
- Made reservations
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Developed and maintained relationships with customers and suppliers through account development
- Introduced new methods, practices, and systems to reduce turnaround time
Mobile Phlebotomists
American Red Cross
Savannah, GA
07.2022 - 10.2022
- Skilled in venipuncture which is the process of locating a vein and piercing the skin to draw blood
- Performs screening tests and reports results
- Works directly with patients to collect blood for testing, donations or transfusions
- Work with a team to organize blood drives and to set up and tear down equipment at donation sites
- Drove company vehicles to and from donation sites
Customer Service Representative (contract)
Hargray Communications Group
Bluffton, SC
07.2020 - 10.2020
- Resolved concerns with products or services to help with retention and drive sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Administrative Clerk
Beaufort County Detention Center
Beaufort, SC
01.2020 - 07.2020
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Guarded facility entrances to screen visitors, using x-rays and ION scanner devices
- Built solid relationships with staff and residents to keep institution safe and secure
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ01.2020
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ01.2018
Skills
- Product Implementation
- Stakeholder Management
- Business Process Mapping
- Retention
- Negotiation
- Collaborative Teamwork Across Departments
- System Implementation
- Strategic Planning
- Organizational Leadership
- Presentation Facilitation
- Conflict Resolution
- Schedule Coordination
- Data Management
- Project Management
- Process Improvement
- Data Analysis
- Research
- Reporting
- Problem Solving
- Training Facilitation
- Interpersonal Skills
- Verbal & Written Communication
- Microsoft Office Suite
- Google Suite
- Product Knowledge
- Employee Onboarding
- Venipuncture
- Phlebotomy Skills
- Organizing Blood Drives
Certification
- Basic Life Support (CPR and AED)
- National Certified Phlebotomy Technician Professional (NAPTP)
- Medical Assistant, (RMA(AAH))
Timeline
Assembly Worker/Winder
Georgia Transformer
10.2023 - Current
Customer Success Specialist
Progressive
06.2023 - 10.2023
Mobile Phlebotomists
American Red Cross
07.2022 - 10.2022
General Manager
Comfort Suites
11.2020 - 06.2023
Customer Service Representative (contract)
Hargray Communications Group
07.2020 - 10.2020
Administrative Clerk
Beaufort County Detention Center
01.2020 - 07.2020
- Basic Life Support (CPR and AED)
- National Certified Phlebotomy Technician Professional (NAPTP)
- Medical Assistant, (RMA(AAH))
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
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