Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Terrica Williams

Houston,TX
Terrica Williams

Summary

Experienced people and culture manager with a demonstrated history of working in the SaaS, healthcare, and manufacturing industries. Skilled in building strategic relationships, leveraging interpersonal skills, and acting as a subject matter expert for various organizational intricacies, as well as strategic long and short-term planning. Committed to enhancing employee experience and contributing to the organization's overall strategic plan. Highly effective trainer, communicator, and result-oriented leader with a proven track record of utilizing strong organizational, planning, and communication skills to improve operational efficiency. Proficient in staying up-to-date with best practices, market trends, and regulatory requirements within the industry.

Overview

9
years of professional experience

Work History

United Healthcare

Sr. Benefits Manager
02.2024 - Current

Job overview

  • Managed 50-70 inbound calls daily from patients and their representatives, addressing billing inquiries, payment plans, insurance re-billing, and employee benefits-related concerns, consistently meeting 100% quality assurance (QA) standards throughout employment
  • Processed billing adjustments, refunds, bill transfers, mail returns, and manual sales entries with 99% accuracy, ensuring all transactions adhered to organizational and HR compliance standards
  • Researched and resolved complex billing and benefit issues, collaborating cross-functionally with HR teams to address employee-specific billing inquiries, achieving a 95% resolution rate on first contact
  • Maintained a comprehensive tracking log of escalated correspondence, providing bi-weekly status updates to leadership, and contributing to a 15% reduction in recurring billing issues by identifying process gaps
  • Ensured compliance with HIPAA and HR privacy regulations when handling sensitive patient and employee data, contributing to zero compliance violations over the course of employment
  • Collaborated with HR leadership to provide insights on employee benefits trends and customer feedback, resulting in the implementation of two new initiatives that improved benefits utilization by 15%
  • Translated complex billing and employee benefit processes into clear, actionable steps for patients and employees, reducing miscommunication and improving employee understanding of available benefits by 40%

DDH

People & Culture Manager
04.2023 - 04.2024

Job overview

  • Collaborated with leadership to redesign organizational structures, standardize job frameworks, and implement automation tools, resulting in a 25% improvement in workflow efficiency and a 20% reduction in redundancies
  • Designed and implemented targeted employee development programs that increased retention rates by 15% and strengthened a culture of growth and loyalty
  • Identified and mitigated risks on key HR projects by addressing reported issues and partnering with team members, project stakeholders, and college leadership, ensuring successful project implementation
  • Spearheaded diversity and inclusion initiatives, driving a 30% increase in employee engagement scores and creating a more inclusive workplace culture
  • Directed 10–12 large-scale, high-impact projects simultaneously, providing strategic oversight and ensuring 100% on-time delivery through effective cross-functional collaboration
  • Established a performance management framework that improved accountability and drove a 15% increase in overall organizational productivity

Resources Staffing

Human Resources Manager
07.2021 - 04.2023

Job overview

  • Directed a team of two HR professionals overseeing staffing, recruitment, benefits, executive compensation, training, leadership development, succession planning, HRIS, and regulatory compliance, reducing time-to-hire and supporting a workforce of 250 expatriates across EMEA
  • Led the redesign of core business operations, resulting in a comprehensive salary restructure, job mapping, and workflow improvements, including the successful implementation of automation for accelerated expansion
  • Streamlined the integration of C&R’s acquisition of Roper by aligning HR strategies with new business objectives and minimizing operational disruptions during the workforce integration of 15 affiliated companies
  • Championed the integration of company culture and values across all employee touchpoints, embedding them into the employee lifecycle and fostering a unified and engaged workforce
  • Partnered with leadership as a trusted advisor, providing strategic guidance to address employee concerns while ensuring the consistent application of people policies and fair resolution of issues
  • Spearheaded workforce development initiatives that supported business growth and positioned HR as a strategic driver of organizational success during periods of transformation

Sulzer Turbo

Human Resources Generalist
05.2019 - 07.2021

Job overview

  • Partnered with mid-level and senior leaders to design and implement HR strategies that supported business growth, resulting in improved organizational alignment and workforce readiness
  • Provided performance management coaching and career development guidance, enhancing leadership capabilities and reducing disciplinary actions by 20%
  • Analyzed HR data trends to develop targeted solutions, programs, and policies, increasing employee satisfaction scores by 15% and addressing organizational pain points effectively
  • Championed initiatives to foster an engaged and high-performing workplace culture, driving a 25% improvement in employee engagement and retention metrics
  • Managed end-to-end execution of core HR programs, including performance reviews, compensation cycles, and engagement surveys, ensuring seamless delivery and actionable insights for leadership
  • Advised on workforce planning, organizational restructures, and succession planning, resulting in streamlined operations and the development of a strong talent pipeline to support long-term business objectives

G4S Security

Human Resources Generalist
05.2016 - 05.2019

Job overview

  • Established strategic partnerships with global teams, aligning people priorities with business objectives and DEIB goals, resulting in a 20% improvement in team engagement and alignment
  • Designed and delivered organizational development initiatives, including talent management, change leadership, and equitable access to opportunities, which drove a 25% increase in leadership readiness and scalability for growth
  • Optimized workforce planning and organizational design, enhancing productivity by 15% and fostering inclusion to improve overall business performance
  • Coached senior leaders and executives, holding them accountable to inclusive leadership behaviors, resulting in stronger team dynamics and a 30% improvement in leadership effectiveness
  • Led cultural transformation initiatives that prioritized belonging and equity, driving a 20% increase in employee satisfaction scores and reinforcing an inclusive workplace culture
  • Developed and implemented career development programs and leadership training, improving retention by 18% and ensuring equitable career progression across all levels of the organization

Education

Houston Baptist University
Houston, Tx

Masters of Science from Human Resources Management

University Overview

Southern University
Baton Rouge, La

Bachelors of Science from Business Management

University Overview

Skills

  • Product Implementation
  • Product Integration
  • Stakeholder Management
  • Business Process Mapping
  • Retention
  • Negotiation
  • Cross-Functional Collaboration
  • System Implementation
  • SaaS
  • Strategic Planning
  • Organizational Leadership
  • Presentation Facilitation
  • Conflict Resolution
  • Schedule Coordination
  • Data Management
  • Project Management
  • Process Improvement
  • Data Analysis
  • Research
  • Reporting
  • Problem Solving
  • Training Facilitation
  • Interpersonal Skills
  • Verbal & Written Communication
  • Microsoft Office Suite
  • Google Suite
  • Staff Scheduling
  • Salesforce
  • JIRA
  • ADP Workforce Now
  • Workday
  • Tableau
  • Visier
  • Pymetrics
  • 15Five
  • Headspace
  • Ceremony
  • Okta
  • Zenefits
  • Gusto
  • Trello
  • Asana
  • Policy implementation
  • Talent management
  • Coaching leadership
  • Legal compliance
  • Succession planning
  • Benefits administration
  • Conducting employee surveys
  • Background checks
  • Diversity and inclusion
  • Exit interviews
  • HR policies development
  • Managing employee relations
  • Onboarding programs
  • Grievance handling
  • Internal communications
  • Flexible work arrangements
  • Relocation assistance
  • Employment branding
  • Problem-solving
  • Coaching and mentoring
  • Onboarding, training, and development
  • Human resource information system HRIS
  • Conflict resolution
  • Leadership training and development
  • Human resources operations
  • Performance management systems
  • Recruitment
  • Leadership development
  • Recruitment and hiring
  • Corrective action planning
  • Exit interviews and processes
  • Employee handbook development

Timeline

Sr. Benefits Manager
United Healthcare
02.2024 - Current
People & Culture Manager
DDH
04.2023 - 04.2024
Human Resources Manager
Resources Staffing
07.2021 - 04.2023
Human Resources Generalist
Sulzer Turbo
05.2019 - 07.2021
Human Resources Generalist
G4S Security
05.2016 - 05.2019
Houston Baptist University
Masters of Science from Human Resources Management
Southern University
Bachelors of Science from Business Management

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Terrica Williams