Jacqueline Porter
McKeesport,PA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Qualified Program Manager with proven background in strategic planning and project management. Successfully led cross-functional teams to deliver high-impact initiatives. Demonstrated excellence in stakeholder communication and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Associate Director Maternal Strategy and Operation
United Healthcare
11.2024 - 12.2025
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Development with both internal and external teams. I managed all external maternity vendors which included several new contracts and capabilities.
- Maintained compliance with industry regulations while adapting to November 2024 – December 2025
Associate Director Clinical Strategy
United Healthcare Community and State
02.2021 - 11.2024
- Definition and development of clinical programming in relation to clinical conditions and maternal programming.
- Working with health plan leadership to align for their regulatory and contractual needs to address clinical needs of membership.
- Work end to end development of programming and vendor engagement including contracting and clinical and quality evaluations.
- Cross culture collaboration with health plans, quality, population health, finance, data, contracting, payment and other internal systems as needed.
Sr. Clinical Program Manager
United Healthcare Community and State
10.2016 - 02.2021
- Responsible for the development, implementation, and/or on-going management and administration of clinical programs.
- Including implementation support, measurement standards, revisions and adaptations as needed to incorporate best practices.
Pediatric Case Manager
United Healthcare Community and State
08.2007 - 10.2016
- Direct engagement and guidance of providers for member care, including education, claims reviews, and general assistance with getting members needs addressed.
- Participation in various levels of state and county representation for development and advancement of programs for Medicaid members.
- Implementation of statewide programming for members in substitute care.
- Full service customer assistance with Medicaid members with special needs.
- Research and presentation of resources available across multiple lines of business for member guidance and education.
Special Education Teacher/ Counselor
The Summit Academy
01.2006 - 08.2007
- Oversight of all Individualized Education Plans (IEP) for special education students attending the Summit Academy.
- Obtaining Educational histories, monitoring of current IEPs and development of new or updated IEPs when required by state law.
- Developed and implemented an Itinerant and Part Time special education program for an average of 45 – 50 students.
- Ongoing work with senior students for development of plans post high school graduation including college and trade school exploration, FAFSA applications and financial aid awareness.
Education
BS Education - Special Education
Edinboro University of Pennsylvania
Pennsylvania01.1994
Skills
Team collaboration and leadership
Timeline
Associate Director Maternal Strategy and Operation
United Healthcare
11.2024 - 12.2025
Associate Director Clinical Strategy
United Healthcare Community and State
02.2021 - 11.2024
Sr. Clinical Program Manager
United Healthcare Community and State
10.2016 - 02.2021
Pediatric Case Manager
United Healthcare Community and State
08.2007 - 10.2016
Special Education Teacher/ Counselor
The Summit Academy
01.2006 - 08.2007
BS Education - Special Education
Edinboro University of Pennsylvania