Courtney Bruckman
Chicago,IL
Summary
Logistics professional specializing in truckload account development and operations, dedicated to building long-term strategic partnerships with shippers. Skilled in leveraging innovative solutions and technology to optimize supply chains and enhance operational efficiency. Proficient in resolving complex logistics challenges while effectively balancing team performance, customer service objectives, and business goals.
Overview
4
4
years of professional experience
Work History
Sr Manager, Truckload Account Development
MoLo Solutions
05.2024 - Current
- Develop and implement growth strategies for enterprise-level customers by leveraging operational expertise.
- Conduct regular meetings with customers to foster strong relationships and understand their logistics challenges in order to deliver effective solutions.
- Played a key role in the reorganization of multiple departments, streamlining operations, and fostering enhanced collaboration across the organization..
Senior Manager, Customer Operations
MoLo Solutions
07.2023 - 04.2024
- Accountable for the growth and development of 3 Operations Managers and their teams by ensuring adherence to role-specific Key Performance Indicators.
- Identified areas of improvement within existing operations through process analysis.
- Ensured success across a diverse portfolio of 100+ enterprise-level customers.
- Reduced out-of-pocket expenses by 41% through analysis of monthly reports and implementation of corrective action plans.
Manager, Customer Operations
MoLo Solutions
12.2021 - 07.2023
- Fostered strong customer relationships to increase load volume and revenue growth.
- Implemented fuel automation programs across several customers to increase overall efficiency.
- Developed and presented quarterly reviews to customers, highlighting key metrics.
- Responsible for the onboarding of 25+ new customer accounts.
Customer Operations Team Lead
MoLo Solutions
10.2021 - 12.2021
- Partnered with Operations Manager on process creation as well as customer account strategy to ensure service commitments.
- Oversaw cross-functional collaboration between the Customer Operations team and departments associated with freight execution.
Customer Operations Specialist
MoLo Solutions
07.2021 - 10.2021
- Provided full load lifecycle support including tender acceptance, load building, scheduling, issue resolution, and document collection.
- Delivered strong customer service and freight execution to meet performance standards, including adherence to customer scorecards.
Customer Operations Representative
MoLo Solutions
01.2021 - 07.2021
- Organized, monitored, and communicated all phases of transportation life cycle for 100+ weekly shipments.
Education
Communication Studies -
The University of Iowa
Iowa City, IA05.2020
Skills
- Team Management
- Customer- Centric Service
- Process Optimization
- Workflow Automation
- Talent Development
- Operations Management
Timeline
Sr Manager, Truckload Account Development
MoLo Solutions
05.2024 - Current
Senior Manager, Customer Operations
MoLo Solutions
07.2023 - 04.2024
Manager, Customer Operations
MoLo Solutions
12.2021 - 07.2023
Customer Operations Team Lead
MoLo Solutions
10.2021 - 12.2021
Customer Operations Specialist
MoLo Solutions
07.2021 - 10.2021
Customer Operations Representative
MoLo Solutions
01.2021 - 07.2021
Communication Studies -
The University of Iowa
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