COURTNEY BRYANT
Saint Louis,MO
Summary
Results-driven Customer Success professional with a robust background in financial services, client support, and complex issue resolution. Expertise in cultivating strong client relationships and enhancing customer satisfaction through clear and effective communication. Proficient in utilizing CRM tools such as Salesforce, adept at managing escalations, and skilled in cross-departmental collaboration to ensure a seamless customer experience. Committed to driving success by leveraging insights to optimize service delivery and foster long-term client loyalty.
Overview
20
20
years of professional experience
Work History
Service Specialist II
Edward Jones
04.2017 - Current
- Provide expert support to branch teams on legal, regulatory, and mutual fund operational inquiries.
- Resolve complex issues through phone and written communication while meeting compliance standards.
- Serve as a primary resource and problem-solver to enhance the client and branch experience.
- Collaborate cross-departmentally to ensure efficient and accurate issue resolution.
Government Collection Analyst
GC Services (Contracted by Verizon)
06.2015 - 11.2016
- Analyzed financial reports, billing discrepancies, and past-due balances.
- Worked closely with internal departments such as billing, sales, and customer service to resolve account disputes.
- Communicated professionally during sensitive financial conversations to maintain customer trust.
Bank Teller
Saint Louis Community Credit Union
12.2012 - 07.2013
- Delivered exceptional customer service in a fast-paced banking environment.
- Processed deposits, withdrawals, payments, and checks while ensuring accuracy.
- Counted and packaged currency; reconciled ATMs and cash drawers.
- Identified customer needs and cross-sold loans and financial services.
Customer Service Representative
Cash America Pawn and Jewelry
08.2011 - 12.2011
- Assisted customers with pawn transactions, payday loans, and product sales.
- Ensured accuracy and strong communication during financial interactions.
Supervisor
Papaya Clothing Store
02.2006 - 11.2011
- Supervised 4–6 employees per shift, overseeing workflow and store operations.
- Managed cash registers, safe reconciliation, returns, and inventory.
- Created merchandise displays that increased product visibility and sales.
Education
Bachelor of Liberal Studies - Business Management & Interpersonal Communication
University of Missouri-St. Louis
05.2015
Skills
- Customer Relationship Management (CRM)
- Salesforce & Case Management
- Client Communication & Education
- Problem Solving & Critical Thinking
- Cross-Functional Collaboration
- Relationship Building & Retention
- Process Improvement
- Data Review & Issue Resolution
- Customer Advocacy
- Client relations
- Regulatory compliance
- Cross-department collaboration
- Operational efficiency
Timeline
Service Specialist II
Edward Jones
04.2017 - Current
Government Collection Analyst
GC Services (Contracted by Verizon)
06.2015 - 11.2016
Bank Teller
Saint Louis Community Credit Union
12.2012 - 07.2013
Customer Service Representative
Cash America Pawn and Jewelry
08.2011 - 12.2011
Supervisor
Papaya Clothing Store
02.2006 - 11.2011
Bachelor of Liberal Studies - Business Management & Interpersonal Communication
University of Missouri-St. Louis