Courtney Buckner
Carmel,NY
Summary
Results-driven Veterinary Professional with over 5 years of experience, transitioning from assistant to receptionist and currently serving as a hospital manager. Expertise in delivering high-quality patient care while implementing strategic operational improvements that enhance clinic efficiency. Known for exceptional leadership, strong organizational skills, and effective communication with clients and staff. Proficient in Ezy-Vet, Avimark, and Cornerstone, dedicated to fostering a compassionate, client-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Manager
HUB Veterinary Group
Port Chester, NY
03.2024 - 10.2024
- Developed and implemented training programs to ensure staff members were up-to-date on the latest veterinary techniques and procedures
- Oversaw inventory management, ensuring adequate supplies of medications, vaccines, and other necessary equipment
- Managed client relations, addressing any concerns or issues in a timely manner to maintain customer satisfaction
- Conducted performance evaluations for staff members, providing feedback and identifying areas for improvement
- Developed strong relationships with vendors to negotiate favorable pricing agreements on supplies and equipment purchases
- Mentored junior staff members in best practices for animal care and customer service
- Coordinating Surgical Scheduling
- Creating and Maintaining employee schedule
- Hybrid practices, general practice and urgent care
Customer Care Specialist Lead
Newburgh Veterinary Hospital
Newburgh, NY
05.2023 - 02.2024
- Maintained accurate records of patient information, including medical history, vaccinations, and treatments
- Effectively communicated with clients regarding appointment reminders, test results, and follow-up care instructions
- Resolved client complaints or concerns promptly and professionally to maintain high levels of customer satisfaction
- Assisted in the management of inventory supplies such as medications, pet food, and other retail products
- Performed administrative tasks such as answering phone calls, scheduling appointments, and managing emails
- Trained staff on proper handling techniques for different types of animals to ensure their safety during check-ins or emergencies, Daycare, Boarding and Medical Boards
Receptionist Lead
New Fairfield Animal Hospital
New Fairfield, CT
07.2022 - 04.2023
- Conducted patient intake interviews to collect medical information and insurance details.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Assisted physicians with finalizing reports, speeches or presentations.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Worked with clients to processes all financial transactions.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Followed up with clients after their visits to ensure satisfaction with services provided.
Client Service Coordinator
Katonah Bedford Veterinary Center
Katonah, NY
03.2020 - 01.2022
- Greeted and checked in clients, ensuring a warm and welcoming atmosphere
- Scheduled appointments for veterinarians, efficiently managing the appointment calendar
- Answered phone calls and addressed client inquiries regarding services, pricing, and availability
- Managed client records and updated information accurately in the database system
- Assisted with patient check-ins by obtaining necessary medical history and documentation
- Processed payments for services rendered using cash, credit cards, or insurance claims
Veterinary Assistant
Animal Emergency Clinic of the Hudson Valley
Kingston, NY
01.2020 - 04.2020
- Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
- Prepared examination rooms and surgical areas by sterilizing equipment, organizing supplies, and maintaining cleanliness
- Handled patient admissions and discharges efficiently, obtaining necessary information from pet owners and updating records accurately
- Provided compassionate care to animals by monitoring their health and behavior, ensuring their comfort and well-being
- Aided in euthanasia procedures with compassion while respecting the emotional needs of grieving pet owners
- Maintained inventory of medical supplies and placed orders when necessary to ensure availability for veterinary procedures
Veterinary Assistant
Guardian Veterinary Specialists, LLC
Brewster, NY
09.2019 - 01.2020
- Provided compassionate care to animals by monitoring their health and behavior, ensuring their comfort and well-being
- Prepared examination rooms and surgical areas by sterilizing equipment, organizing supplies, and maintaining cleanliness
- Aided in restraining animals during examinations or treatments to ensure the safety of both the animal and veterinary staff
- Cared for hospitalized animals by providing feeding assistance, administering medications as prescribedAnimal Care Technician/Receptionist
Animal Care Technician/Receptionist
Brook Farm Veterinary Center
Patterson, NY
03.2019 - 07.2019
- Answering Phones
- Making appointments
- Care credit experienced
- Restraining
- Nail trims
- Baths
- Pulling blood
- Working under veterinarian immediate care
Education
Associate's degree - Business Management
PennFoster
01.2025
High school or equivalent -
Dover High School
Dover Plains, NY06.2019
Skills
- Veterinary practice management
- Pet insurance processing
- Patient triage
- Emergency preparedness
- Scheduling coordination
- Creative solutions
- Human resources management
- Animal care
- Employee training
- Recruitment and hiring
- Appointment scheduling
- Records management
- Medical terminology
- Insurance coordination
- Patient relations
Certification
- Animal CPR, 07/01/19, Present
- Animal Restraint, 07/01/19, Present
Timeline
Clinic Manager
HUB Veterinary Group
03.2024 - 10.2024
Customer Care Specialist Lead
Newburgh Veterinary Hospital
05.2023 - 02.2024
Receptionist Lead
New Fairfield Animal Hospital
07.2022 - 04.2023
Client Service Coordinator
Katonah Bedford Veterinary Center
03.2020 - 01.2022
Veterinary Assistant
Animal Emergency Clinic of the Hudson Valley
01.2020 - 04.2020
Veterinary Assistant
Guardian Veterinary Specialists, LLC
09.2019 - 01.2020
Animal Care Technician/Receptionist
Brook Farm Veterinary Center
03.2019 - 07.2019
Associate's degree - Business Management
PennFoster
High school or equivalent -
Dover High School
Similar Profiles
THANANAET DANIEL NIVENTHANANAET DANIEL NIVEN
Cleaner at The Hub Hornby | Millennium Services Group LtdCleaner at The Hub Hornby | Millennium Services Group Ltd
Julian Rodriguez SotoJulian Rodriguez Soto
Team Lead, Material Operators at Hub GroupTeam Lead, Material Operators at Hub Group
Tera CunninghamTera Cunningham
Licensed Realtor/Real Estate Broker at REMT Group@the Real Estate Hub LLLPLicensed Realtor/Real Estate Broker at REMT Group@the Real Estate Hub LLLP