Experienced and dedicated Customer Service Representative with a proven track record of exceeding customer expectations. Skilled in resolving issues efficiently and maintaining positive relationships with clients to drive business growth.
Overview
4
4
years of professional experience
Work History
Cashier
Cabo Bobs
Houston, TX
05.2024 - Current
Balanced daily transactions on a computerized point-of-sale system.
Answered customers' questions and provided information on store procedures or policies.
Built and maintained productive relationships with employees.
Maintained cleanliness of the store.
Customer service representative
Marriott International
Fort Cavazos, TX
07.2022 - 11.2023
My role for this description is to ensure that I assist the customer professionally
I help customers find a satisfying hotel and booking reservations
I also dealt with customer accounts and rewards/benefits as well as create help desk tickets to aid in resolving inconveniences/concerns of members
Customer Service
HISD School District
Houston, TX
03.2022 - 04.2022
At this current location, I am a part of a customer service team, which is an umbrella that requires a lot of duties
Primarily, I take calls and provide the caller with as much information as I can or redirect them to the right part of the organization that can help them with their particular issue
This also requires me to receive calls from all of the schools in the entire school district, whether it be elementary, intermediate or a high school, and create/submit work orders for repairs in respective school
Assistant To photographer
UTP
Houston, TX
05.2021 - 01.2022
I am responsible for the product sales and orders
I take pictures of the players team and edit the pictures for printing by uploading pictures and using the editing software
I provide recommendations and solutions for customer’s questions and concerns