Courtney Burghard
Manchester,NH
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
19
19
years of professional experience
Work History
Loan Officer
Blue Water Mortgage
02.2024 - Current
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Collaborated with other departments to promptly process loan applications.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Maintained strict confidentiality of bank records and client information.
Loan Officer Assistant/ Loan Officer
Guild Mortgage Company
01.2012 - 02.2024
- Initiate loan process, collect pertinent documents, direct and coordinate communication with clients and their stakeholders in restrictive time frames
- Direct internal support staff to complete necessary tasks within a competitive and conflicting priority environment
- Coordinate Executive Loan Officer's schedule and daily tasks
- Foster partner relationships through personal connections, educational trainings
- Maintain State and Federal personal licensing through adherence to legal and professional standards requiring ongoing education, testing, annual security screenings, and background checks
- Ensure all transactions are completed in a compliant manner as required by constantly changing individual State and Federal regulations
LNA/Unit Secretary
Concord Hospital
10.2010 - 01.2012
- Under the direction of the RN, provided personal care needs of patients
- Performed capillary glucose sugars and 12 lead EKG tracings, and vital signs
- Performed receptionist duties, phone management
- Precisely transcribed physicians' and nurses' orders in critical situations, and disseminated those orders across multiple platforms
- Maintained medical records of patients from admission to discharge in accordance with office procedures and legal requirements
Supervisor
Life is Good
09.2006 - 10.2010
- Managed store clerks, delegated tasks to staff to maintain excellent customer service
- Volunteered and helped coordinate Life is Good charity events, including; Pumpkin Festival, World's Greatest Backyard Athlete
Corps Member
Jumpstart
09.2005 - 05.2006
- Worked individually with underprivileged preschoolers and their families to develop literacy, language, and social skills
- Developed activities and teaching methods with nine other corps members in a team setting
- Received intensive pre-service training and attended training workshops
Education
IFR Rating & Commercial Pilot License
ATP Flight School
Lawrence, MA09-2024
Private Pilot License
CHI Aerospace Flight School
Portsmouth, NH01-2024
Clinical -
St. Teresa's Health Care Center
Manchester, NH11.2009
Bachelor of Science - Biology
Simmons College
Boston, MA05.2009
Skills
- Relationship building and management
- Credit analysis
- Customer service-focused
- Knowledge of FARS in regard to Part 91
- Reading and interpreting NOTAMs for flight planning and operational awareness
- Analyzing aviation weather charts, including METARs, TAFs, and surface analysis to assess flight conditions
Additional Information
- Original member of 100 Women Who Care Boston North Chapter since 2017
- CASA Volunteer since 2021
Timeline
Loan Officer
Blue Water Mortgage
02.2024 - Current
Loan Officer Assistant/ Loan Officer
Guild Mortgage Company
01.2012 - 02.2024
LNA/Unit Secretary
Concord Hospital
10.2010 - 01.2012
Supervisor
Life is Good
09.2006 - 10.2010
Corps Member
Jumpstart
09.2005 - 05.2006
Bachelor of Science - Biology
Simmons College
IFR Rating & Commercial Pilot License
ATP Flight School
Private Pilot License
CHI Aerospace Flight School
Clinical -
St. Teresa's Health Care Center
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