Courtney Burks
Columbus,OH
Summary
Compassionate caregiver with a proven track record at New Life, enhancing client independence and comfort through respectful support. Skilled in problem-solving and time management, I foster strong relationships while efficiently managing tasks. Recognized for delivering empathetic customer service, ensuring satisfaction and loyalty in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Caregiver
New Life
12.2020 - 03.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Customer Service Representative
Target
03.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Takeout Specialist
Red Lobster
09.2019 - 06.2020
- Entered orders in electronic system and processed cash and card payments.
- Assisted in inventory management, keeping track of stock levels for packaging materials and condiments.
- Maintained a clean and sanitary workspace, adhering to food safety guidelines and regulations.
Education
High School Diploma -
Groveport Madison
Columbus, OH05.2019
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Relationship building
- Verbal and written communication skills
Timeline
Caregiver
New Life
12.2020 - 03.2025
Takeout Specialist
Red Lobster
09.2019 - 06.2020
Customer Service Representative
Target
03.2019 - 08.2020
High School Diploma -
Groveport Madison
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