Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Burns

Courtney Burns

Belfast,ME

Summary

Organized and dedicated Office Professional and Sales Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated to maintain and grow lasting customer relationships.

Overview

11
11
years of professional experience

Work History

Sales Assistant

Phoenix Feed Of Maine
04.2023 - 07.2023
  • Handled customer inquiries and complaints, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.

Medical Assistant

Seaport Community Health Center
10.2021 - 06.2022
  • Assisted physician by drawing blood and giving injections as well as wrapping joints, and wound care.
  • Increased patient safety by meticulously following infection control protocols and maintaining sterile environment.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Obtained client medical history, medication information, symptoms, and allergies.

Front Desk

Maine Integrative Chiropractic
03.2017 - 02.2018
  • Checked patients in and out, answered phones, relayed patient messages to providers, ran patient reports and called insurance companies
  • Maintained organized, welcoming lobby area to create positive first impression for patients.
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at front desk.
  • Developed strong rapport with patients, fostering loyalty and repeat business.

Store Manager

Loyal Biscuit Co.
03.2018 - 03.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Medical Biller

Island Renal Physicians, PC
03.2012 - 04.2017
  • Coordinated ICD-10 readiness and performed re-credentialing for five doctors and initial credentialing for one doctor
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Liaised between patients, insurance companies, and billing office.
  • Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
  • Managed referrals, diagnostic radiology authorizations and reports using Microsoft Excel


Education

Psychology -

Kennebec Valley Community College
Fairfield, ME

CCMA certification -

National Healthcareer Association

Radiologic Technology - X-Ray

Kennebec Valley Community College

No Degree - Liberal Arts And General Studies

St Joseph's College
12.2004

Diploma -

Fort Fairfield High School
Fort Fairfield, ME
06.2004

Skills

  • Proficient in Microsoft Office and Google Suite
  • Ten years of Customer Service experience
  • Multitasking proficiency
  • Ability to self-motivate and manage time working alone
  • Works well in a fast-paced team environment and can manage work load by myself
  • Familiar with Microsoft Suite, Google Suite, EMRs, very tech-savvy
  • Written and verbal communication
  • Telephone etiquette
  • Document management
  • Client Relations
  • Scheduling and calendar management

Timeline

Sales Assistant

Phoenix Feed Of Maine
04.2023 - 07.2023

Medical Assistant

Seaport Community Health Center
10.2021 - 06.2022

Store Manager

Loyal Biscuit Co.
03.2018 - 03.2019

Front Desk

Maine Integrative Chiropractic
03.2017 - 02.2018

Medical Biller

Island Renal Physicians, PC
03.2012 - 04.2017

Psychology -

Kennebec Valley Community College

CCMA certification -

National Healthcareer Association

Radiologic Technology - X-Ray

Kennebec Valley Community College

No Degree - Liberal Arts And General Studies

St Joseph's College

Diploma -

Fort Fairfield High School

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Courtney Burns