Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Burns

Sultan,USA

Summary


Professional hospitality expert with fifteen plus years as a manager and trainer. Proven skills in mixing and serving beverages, managing bar/restaurant inventory, and ensuring guest satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results, while focusing on labor percentages and establishment profitability. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, creating regular cliental and going above and beyond in providing positive experiences for patrons/guests.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender/ Server

Bits
05.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Manager/Lead Server

The Trails End Taphouse & Restaurant
02.2014 - 07.2025


  • Met weekly with all head management, went over labor, budget, projections and implemented strategies to help maintain profit and set goals for marketing / events / and appreciation of staff and guests.
  • Met monthly with all other leads/management to go over specials, new protocol and general operations needing to be followed.
  • Helped hire and train all new FOH staff in restaurant procedures, daily operations, and titled duties.
  • Assigned tasks and monitored performance of all FOH/BOH staff.
  • Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure guest satisfaction.
  • Utilized POS (toast) software programs to accurately process orders and payments.
  • Reviewed cash register at end of shift to maintain records for financial operations.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • interacted with guests and promptly responded to requests to provide exceptional service.


Education

Bachelor of Science - Developmental Psychology

Washington State University
Pullman, WA
12-2026

Associate In Applied Science (A.A.S.T) - Occupational Therapy Candidate

Lake Washington Technical College
Kirkland, WA
06-2025

Skills

  • Guest Relations Management
  • Organization and Efficiency
  • POS Systems Operations
  • Critical Thinking
  • Resourceful and Reliable
  • Sales Techniques
  • Positive and Friendly Attitude
  • Conflict and Complaint Resolution
  • Leadership
  • Highly reliable
  • Team player attitude

Certification

  • Certified Nursing Assistant
  • Certified EKG Specialist

Timeline

Bartender/ Server

Bits
05.2025 - Current

Manager/Lead Server

The Trails End Taphouse & Restaurant
02.2014 - 07.2025

Bachelor of Science - Developmental Psychology

Washington State University

Associate In Applied Science (A.A.S.T) - Occupational Therapy Candidate

Lake Washington Technical College

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