Courtney Busby
Colquitt,GA
Summary
Operations leader with a proven track record at Ray Dean Heard Family Farms, enhancing customer satisfaction through strategic process improvements and effective team development. Skilled in logistics management and committed to fostering high-performing teams, I excel in driving organizational success while maintaining exceptional service standards.
Overview
20
20
years of professional experience
Work History
General Manager of Operations
Ray Dean Heard Family Farms
06.2005 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Implemented technology upgrades allowing remote telecommunications management which resulted in increased client engagement, accurate client records and workflow efficiency
Canvasser
Patriot Grassroots
09.2024 - 11.2024
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
Salon Owner/Operator
Reflections by Courtney Rae
07.2008 - 01.2021
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Sustained a well-organized and comfortable environment suitable for staff and clientele.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Masters Of Cosmetology - Cosmetology
Albany Technical College
Albany, GASkills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Customer service
Timeline
Canvasser
Patriot Grassroots
09.2024 - 11.2024
Salon Owner/Operator
Reflections by Courtney Rae
07.2008 - 01.2021
General Manager of Operations
Ray Dean Heard Family Farms
06.2005 - Current
Masters Of Cosmetology - Cosmetology
Albany Technical College
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