Courtney Busby
Colquitt,GA
Summary
Operations leader with a proven track record at Ray Dean Heard Family Farms, enhancing customer satisfaction through strategic process improvements and effective team development. Skilled in logistics management and committed to fostering high-performing teams, I excel in driving organizational success while maintaining exceptional service standards.
Overview
20
20
years of professional experience
Work History
General Manager of Operations
Ray Dean Heard Family Farms
Colquitt, GA
06.2005 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Implemented technology upgrades allowing remote telecommunications management which resulted in increased client engagement, accurate client records and workflow efficiency
Canvasser
Patriot Grassroots
Colquitt, GA
09.2024 - 11.2024
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
Salon Owner/Operator
Reflections by Courtney Rae
Colquitt, GA
07.2008 - 01.2021
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Sustained a well-organized and comfortable environment suitable for staff and clientele.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Masters Of Cosmetology - Cosmetology
Albany Technical College
Albany, GASkills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Customer service
Timeline
Canvasser
Patriot Grassroots
09.2024 - 11.2024
Salon Owner/Operator
Reflections by Courtney Rae
07.2008 - 01.2021
General Manager of Operations
Ray Dean Heard Family Farms
06.2005 - Current
Masters Of Cosmetology - Cosmetology
Albany Technical College