Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Courtney Campbell

Courtney Campbell

Clearwater,FL

Summary

Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

2
2
years of professional experience

Work History

Office Agent

Air Cargo
04.2022 - 12.2022
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Order Filler

Sam's Club
04.2021 - 04.2022
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
  • Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
  • Improved order accuracy by meticulously reviewing and verifying customer information before processing.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
  • Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
  • Followed safety protocols to minimize workplace accidents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Transported merchandise pallets to move in warehouse.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Education

GED -

Penn Foster
Palm Harbor, FL
05-2019

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information
  • Ensuring customer satisfaction
  • Customer needs determination
  • Call management
  • Critical thinking
  • Flexible schedule
  • Persuasive speaking
  • Conflict resolution
  • Polite communication skills
  • Product sales
  • Sales closing
  • Order fulfillment
  • Lead prospecting
  • Travel arrangements
  • Customer service
  • Cold calling
  • Resolving customer issues
  • Strong communication
  • Follow-up calling
  • Microsoft office
  • Attention to detail
  • Adaptability and flexibility
  • Client relations
  • Analytical and logical thinking
  • Negotiation
  • Sales negotiation
  • Client relationship management
  • Basic math
  • Articulate and persuasive
  • Database maintenance

Interests

  • Outdoor Recreation
  • Backpacking and Hiking
  • Getting involved in local advocacy groups to promote positive change in the community
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Crafting and DIY Projects
  • Cooking
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Avid Reader
  • Learning new cooking techniques and expanding my culinary skills
  • Strategy Games
  • I participate in a variety of outdoor recreational activities
  • Pilates
  • Hiking
  • Animal Care
  • Music
  • Gym Workouts
  • Swimming
  • Kayaking

Timeline

Office Agent

Air Cargo
04.2022 - 12.2022

Order Filler

Sam's Club
04.2021 - 04.2022

GED -

Penn Foster

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