Hinemoa Silia Tuifanga Tukia Livai
Barrow,AK
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
9
9
years of professional experience
Work History
CSA/Ramp Service Agent
Wright Air Service / Northern Air Cargo
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Connected with customers by listening to concerns and answering questions.
- Maintained spreadsheets of data across multiple systems.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Answered customer questions about product availability and shipment times.
- Utilized problem-solving skills to address customer queries and complaints.
- Trained staff on operating procedures and company services.
- Checked cargo and baggage for security to meet TSA regulations.
Shipping and Receiving Clerk
North Slope Borough
08.2022 - 07.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
Customer Service /Hotel Front Desk Agent
Jacob Lake Inn
05.2015 - 06.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA05.2015
Skills
Goal-Oriented
Patience and Tolerance
Strong Work Ethic
Call Center Operations
Call center experience
Customer Consultation
File coordination
Teamwork and Collaboration
Customer Service
Receiving support
Document and Records Management
Timeline
CSA/Ramp Service Agent
Wright Air Service / Northern Air Cargo
08.2022 - Current
Shipping and Receiving Clerk
North Slope Borough
08.2022 - 07.2024
Customer Service /Hotel Front Desk Agent
Jacob Lake Inn
05.2015 - 06.2019
High School Diploma -
Arroyo Valley High School
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