Reliable multi-tasker with a positive attitude with extensive experience in customer service. Skilled at problem solving and conflict resolution and able to encourage teamwork.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Van Michael Salon
Buckhead, GA
09.2021 - 02.2023
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Met customer call guidelines for service levels, handle time and productivity.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Delivered prompt service to prioritize customer needs.
Preschool Coordinator
Canton First Baptist
Canton, GA
10.2021 - 05.2022
Boosted children''s cognitive, social, emotional, and physical development through play-based learning activities.
Managed daily operations of the preschool program, ensuring smooth transitions and effective communication between staff and parents.
Recruited interviewed, hired, and trained new staff members to maintain a high-quality educational team.
Coordinated professional development opportunities for teachers to improve instructional strategies and classroom management skills.
Makeup Artist
Van Michael Salon
Marietta, GA
12.2018 - 09.2021
Performing waxing, makeup, and esthetician services on clients, scheduling clients, ensuring my area is clean and organized, helping the front desk check clients in and out
New Talent Manager
Van Michael Salon
Buckhead, GA
01.2018 - 12.2018
I was responsible for scheduling employees and clients, handling cash and card transactions, maintaining the salon floor, employee and client resolutions, and team management
Administrative Assistant
Van Michael Salon
Buckhead, GA
11.2016 - 01.2018
Responsible for rescheduling clients, client conflict resolution, receiving messages for the salon manager, balancing paperwork from the registers, and answering emails and reviews for the salon
Education
Master - cosmetology
Paul Mitchell the school
Atlanta, GA
11.2015
Skills
Scheduling, Phone Etiquette, Client Relations, Employee Relations, Time Management, Customer service, Microsoft office, Child care, Powerpoint, Organizational skills