Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Courtney Carroll

Dallas,Georgia

Summary

Reliable multi-tasker with a positive attitude with extensive experience in customer service. Skilled at problem solving and conflict resolution and able to encourage teamwork.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Van Michael Salon
Buckhead, GA
09.2021 - 02.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Delivered prompt service to prioritize customer needs.

Preschool Coordinator

Canton First Baptist
Canton, GA
10.2021 - 05.2022
  • Boosted children''s cognitive, social, emotional, and physical development through play-based learning activities.
  • Managed daily operations of the preschool program, ensuring smooth transitions and effective communication between staff and parents.
  • Recruited interviewed, hired, and trained new staff members to maintain a high-quality educational team.
  • Coordinated professional development opportunities for teachers to improve instructional strategies and classroom management skills.

Makeup Artist

Van Michael Salon
Marietta, GA
12.2018 - 09.2021
  • Performing waxing, makeup, and esthetician services on clients, scheduling clients, ensuring my area is clean and organized, helping the front desk check clients in and out

New Talent Manager

Van Michael Salon
Buckhead, GA
01.2018 - 12.2018
  • I was responsible for scheduling employees and clients, handling cash and card transactions, maintaining the salon floor, employee and client resolutions, and team management

Administrative Assistant

Van Michael Salon
Buckhead, GA
11.2016 - 01.2018
  • Responsible for rescheduling clients, client conflict resolution, receiving messages for the salon manager, balancing paperwork from the registers, and answering emails and reviews for the salon

Education

Master - cosmetology

Paul Mitchell the school
Atlanta, GA
11.2015

Skills

  • Scheduling, Phone Etiquette, Client Relations, Employee Relations, Time Management, Customer service, Microsoft office, Child care, Powerpoint, Organizational skills

Languages

English

Timeline

Preschool Coordinator

Canton First Baptist
10.2021 - 05.2022

Call Center Representative

Van Michael Salon
09.2021 - 02.2023

Makeup Artist

Van Michael Salon
12.2018 - 09.2021

New Talent Manager

Van Michael Salon
01.2018 - 12.2018

Administrative Assistant

Van Michael Salon
11.2016 - 01.2018

Master - cosmetology

Paul Mitchell the school
Courtney Carroll