Courtney Carson

Successful leader with a proven track record mitigating risks via effective security and loss prevention programs. Adept at communicating with both customers and management to ensure rapid response and resolution to any safety or security incidents. Consistently deliver detailed reporting and analysis, facilitating innovative process improvements and compliance with company and governmental codes.

Kalsu, Iraq, 2008 - 2009

• 3 Army Commendation medals
• 1 Army Achievement Medal
• 3 Good conduct medals
• 1 Iraq Campaign medal with 2 campaign stars
• National Defense Service Medal
• Global War on Terrorism Service Medal
• Korean Defense Service Medal
• Commissioned Officer Professional Development Ribbon
• Army Service Ribbon
• 2 Overseas Service Ribbons

• Thompson San Antonio Riverwalk, San Antonio, TX, Security Manager, 04/01/21, Present, Manage security and safety for hotel visitors and employees., Monitor security systems and receiving to ensure enforcement of all safety regulations and minimize risks., Patrol property and inspect equipment and grounds., Communicate with non-compliant individuals to address concerns and escort off property if necessary., Coordinate with emergency personnel and administer first aid when needed., Document and report on incidents and risk management status to leadership and team members, including regular shift logs, critical incident summaries, and suspicious activities.
• Garda World, San Antonio, TX, Gate Guard and Vehicle Patrol, 12/01/21, 12/01/22, Access control at Canyon Springs HOA., Verified and authorized entry of guests, vendors, and delivery drivers into community., Conducted vehicle patrol of surrounding communities and scanned tags while on patrol., Responded to complaints and concerns of residents., Maintained a daily activity report log as well as wrote reports when necessary.
• Securitas Security Services USA, San Antonio, TX, Security Officer, 10/01/20, 03/01/21, Manage DCAT (Data Center Access Tool) booth at designated access point on datacenter campus in which authorized contractors and vendors were permitted entry and exit of production area., Trained and performed as a screening officer at designated checkpoints within a secured production area., Trained and performs as a responder who conducts mobile and foot patrol of secured production area within datacenter campus.
• The Westin Riverwalk, San Antonio, TX, Loss Prevention Officer, 05/01/15, 09/01/20, Manage security and safety for hotel visitors and employees., Monitor security systems and receiving to ensure enforcement of all safety regulations and minimize risks., Patrol property and inspect equipment and grounds., Communicate with non-compliant individuals to address concerns and escort off property if necessary., Coordinate with emergency personnel and administer first aid when needed., Document and report on incidents and risk management status to leadership and team members, including regular shift logs, critical incident summaries, and suspicious activities., Partner with law enforcement authorities to help with investigations and implement protection plans.
• The Historic Menger Hotel, San Antonio, TX, Security Officer, 04/01/14, 05/01/15, Monitored surveillance video for trespassers or criminal activity., Patrolled property to ensure the safety of guests and employees., Initiated any needed emergency response aid for security or safety incidents and coordinated plan of action as appropriate., Communicated with guests to answer questions and address any concerns regarding safety or security., Provided regular reporting to leadership on any security or medical incidents.

• Private Security License, Level 2, TX DPS, 2020
• Primary Leadership Development Course, U.S. Army, 2005
• Basic Non-Commissioned Officer Training Phase One, U.S. Army, 2008