Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Carter

Raleigh,NC

Summary

Dedicated and customer-centric professional with a proven track record in technical support and client relations. Adept at navigating complex app and content management systems, I am committed to ensuring seamless user experiences and driving client success. With strong communication skills and a proactive approach to problem-solving, I thrive in collaborative environments and am passionate about delivering exceptional service. My blend of technical expertise, interpersonal abilities, and dedication to continuous improvement positions me as a valuable asset in driving positive outcomes as a Customer Success Associate.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Leasing Agent

Corners At Brier Creek
03.2023 - 12.2023
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Reservations Agent

American Airlines
04.2022 - 02.2023
  • Customer-focused problem solver
  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Sorting out any issues that may arise with bookings or reservations.
  • Providing support to customers who may need to amend or cancel a reservation.

Customer Service Lead

Beyond Finance
01.2020 - 03.2022
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Provided exceptional technical support, addressing inquiries and issues with professionalism.
  • Managed client data accurately and efficiently, ensuring seamless operations.
  • Collaborated with teams to optimize processes and enhance service delivery.
  • Managed over 50 calls per day,

Tech Support Intern

Southwest Airlines
06.2020 - 08.2020
  • Assisted customers with software and hardware issues, delivering timely solutions.
  • Contributed to software testing and documentation, enhancing user experience.
  • Supported product improvement through valuable feedback.

Customer Success Associate

Greystar
02.2017 - 05.2020
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Arts - Pre-Law

North Carolina A & T State University
Greensboro, NC
05.2022

Skills

  • Proficient in app and content management systems
  • Strong communication, problem-solving, and organizational skills
  • Collaborative team player, dedicated to exceptional service
  • Excellent time management and multitasking abilities
  • Adaptable and innovative problem-solver
  • Highly skilled in Microsoft Office suite
  • Positive and engaging communicator, adept at active listening
  • Self-motivated, intellectually curious, and flexible in scheduling

Certification

Certified as a Certified Customer Success Professional (CCSP), I have demonstrated expertise in implementing effective customer success strategies and methodologies.

Timeline

Leasing Agent

Corners At Brier Creek
03.2023 - 12.2023

Reservations Agent

American Airlines
04.2022 - 02.2023

Tech Support Intern

Southwest Airlines
06.2020 - 08.2020

Customer Service Lead

Beyond Finance
01.2020 - 03.2022

Customer Success Associate

Greystar
02.2017 - 05.2020

Bachelor of Arts - Pre-Law

North Carolina A & T State University

Similar Profiles

CREATE PROFILE
Courtney Carter